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FPN for flytipping. Anything I can do?
Hi everyone. Not sure if this is the right place to ask this as it's my first time posting here, please advise where I should repost if I'm in the wrong place. I have received this letter from the council and I haven't received any previous letters. I called them and it turns out that I have a 400 pound fine for putting an…
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Broadband provider issues
Hi I made a decision to change provider after realising that some providers have broadband packages cheaper for those on benefits. I checked on my broadband account to see if I was still in contract. On my log in screen it stated I wasn’t in contract. So I started the process to BT. Received an email from plus net( current…
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Refund
how do how do I get a refund from a close down website? I did not receive my goods.
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Is it possible to exchange royal mail stamps of a high value to more of a low value?
With regard to the new swap scheme Royal Mail have announced whereby they will exchange old stamps for the new bar coded variety, we have a number of high value stamps (£5, £3 etc) we no longer need and wonder if these can be changed to, for instance, an equivalent quantity of first or second class stamps? I couldn't find…
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Same company selling, 3 different prices!
I needed a mini whisk and some tongs (to get the toast out the toaster), I looked on Ebay and Amazon first, then I googled the exact same products and came across the sellers kitchen shop website who sell their goods on both Amazon and Ebay. All 3 had different prices, of course I went for the cheaper option which was…
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Online price and price on the ticket
I recently bought a school shirt for my son from Matalan for £8. It duly arrived and I was surprised to see all the labels on the shirt said £7. It's not really the £1 I'm bothered about too much but I would like to know where I stand legally. I wrote and they responded: Thank you for contacting Matalan Customer Care,…
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Financial Ombudsman says they can't act/Issue with O2
Hi, Last year the O2 app told me all my payments were up to date at the end of the month when I would normally check them (by which time each should have cleared). Fourteen days later they sent a communication saying that one payment was in arrears (a contract for a tablet). I attempted to make the payment when I could (my…
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Buying a car
I saw a car in a dealership forecourt. It was on sale for £6000. I talked to the salesman looked at the car agreed to buy it and paid £600 deposit. He gave me a vehicle order form with all the details including the price. The arrangement was I would pay the balance today and collect the car tomorrow. I paid the balance…
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Taking Hermes to Small Claims Court?
Hi everyone, I made the mistake of entrusting a package to Hermes for delivery. They managed to lose inside their own processing hub. I did not pay for insurance, but all that they are offering is their standard 20 pound compensation and the value of the package is about 10 times that. I'd have a small amount of respect if…
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Cancelled Class/Workshop
I was recently registered to attend a sewing class, which was cancelled as other attendees had covid. The sewing pattern has been provided, and a voucher code for the company running the workshop (to be used towards a future workshop). I'm not sure I'd make use of this voucher code, do I have any rights allowing me to…
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Trying to cancel a furniture order due for delivery June/July 2022
Hi, I ordered to items of furniture through Designer Sofas at the Ideal Home Show, only to realise the following day neither would fit in the rooms. I had paid a deposit on each order. I have now trying to get my deposits back and cancel the orders but they are telling me that I signed their Ts&Cs - “It is important that…
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Missold but can't cancel
Hi all, Looking for advice on whether you think I should be able to get a refund on some airport parking I recently purchased. I bought the parking at the same time as my flights through Ryanair and a company called looking4parking. The parking is not the official airport parking and T&Cs said it can't be cancelled.…
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Breach of GDPR- level of compensation?
I take my online and data privacy seriously and am careful to control this. I parted company with a bank several years ago then I realised they were still using my email to send me marketing material. I wrote to say that I was withdrawing permission for all data processing unless it was legally required. The marketing…
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Help needed
Our old energy company went bust and we were transferred to BG. Since October they have sending sending then reversing bills on almost a weekly basis. We were apparently in credit of over £600 but now in debt of almost £400. Can BG do this ... keep changing the bills ? I am so confused and concerned ... they now want £84 a…
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Samsung Washing Machine
I bought the Samsung series 5+ add wash in July 2021 direct from Samsung, at a cosy of £513. Now (April 2022) it has started to leak, very badly, from the bottom of the door. On inspection I can see a tiny tear in the seal. Samsung have refused to fix it as its not covered in the warranty. Its disappointing, paying over…
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Refund via PayPal for item already returned
Hi all - looking for some further advice from those in the know about a problem I'm having with a company called MyRobotCenter. They are an Austrian based company with a UK office that sells household cleaning robots across the EU and UK with very competitive prices. One of the key services is their 30 day "Money back…
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In need of financial help, at wits end!
Hi all I really need advice on what to do in the following situation: On Sunday 27th March I purchased a used car, thinking all was well in life. on Friday 1st April, less than a week later, I lost my job and cannot afford to pay back the car repayments. I took out my own personal loan for the car as the interest rates are…
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Returned items lost by Royal Mail
Hi, I recently brought some items of clothing from an online retailer. I wasn’t happy with the items so returned them, following the retailer’s instructions using their printable label. I sent the parcel using Royal Mail signed for, unfortunately it’s now passed 10 working days and Rotal Mail have classed the parcel as…
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Invoice from handyman
I have currently employed a local handyman who is doing some work in the garden for me such as erecting shed/slabbing etc (working at £20 hour) and has invoiced me for hours he was not at the property according to my security camera. However, I may not have all the times on the security video to see how many times he is…
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FedEx problem
I ordered an antique radio from an auction house in the US last year in March, shipped via FedEx and the shippers had done the correct paperwork with the 5% historical collectable tarif code. When the parcel arrived at Stansted, the FedEx rep input the wrong code for "Toys and games" at the regular tarif rate. I have all…
