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Refund

R1990
R1990 Posts: 8 Forumite
First Anniversary First Post
in Consumer rights
how do how do I get a refund from a close down website? I did not receive my goods. 

Comments

  • born_again
    born_again Posts: 22,885 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    How did you pay & how much?
    Life in the slow lane
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,269 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    R1990 said:
    how do how do I get a refund from a close down website? I did not receive my goods. 
    Need a bit more information.  What was the website?  Where was the retailer based?  UK?  Overseas?  How did you pay and when?
  • R1990
    R1990 Posts: 8 Forumite
    First Anniversary First Post
    Website was tingle.com I’ve used this website number of times over the years.  But when I placed order and went back to check on status it keeps saying website under maintenance. This is what it has been saying for the past months. I paid by by debit card £28. I have emailed them a few times but no luck. 
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,269 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    On what date did you place the order?
  • R1990
    R1990 Posts: 8 Forumite
    First Anniversary First Post
    My order was placed on 27/02/22
  • born_again
    born_again Posts: 22,885 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    edited 6 April 2022 at 10:37AM
    Well there is a possible non receipt of goods chargeback. But that has a max timescale of 120 days from date of debit.

    Did they debit your bank account? Did you receive a confirmation email?

    If you are within the 120 days then contact your bank & explain you have not got the goods from this debit. They will talk you through what is required.

    This one works & has the same email address.
    https://staging.tingle.com/
    Life in the slow lane
  • user1977
    user1977 Posts: 19,151 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Do you have any real life contact details for the retailer?
  • R1990
    R1990 Posts: 8 Forumite
    First Anniversary First Post
    Yes they have debited my account and did receive a  confirmation email. will email the website you have mentioned and see if they can help. Thank you for all your help x
  • R1990
    R1990 Posts: 8 Forumite
    First Anniversary First Post
    user1977 said:
    Do you have any real life contact details for the retailer?
    Only on the email address they say to contact on the website
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