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Cancelling contract due to price change and taking out a new product with the same company?
So my Nowtv broadband is £21 a month for 30mbps but they are offering £20 a month for average of 70mbps. My current contract has a price rise and the email says this: Your right to cancel We hope you continue to enjoy your NOW Broadband Membership. But if you’re not happy with these changes, you can cancel your membership.…
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Damaged good rights
Hi, We have had some sliding wardrobes delivered, now on the website we ordered them it states we have 24hrs to notify them of damage. we only unpacked them 7 days later and one was broken, we took a picture and notified the company but they are 100% refusing to do anything other than discount a replacement by 20%. I just…
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Small Claims - Difference between Money Claim Online (MCOL) and Money Claims Service
Hi all I have an ongoing dispute with a tradesman. He has started legal proceedings and I have received an "A money claim has been made against you" email. I'm trying to find out more about the Money Claims Service, the procedures, etc. so that I know how it works, what to expect, whether he has followed protocol, and so…
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Rogue builders
I’m looking for some advice, I’m having a 2 storey extension built, I have had 2 builders who have scammed us out of £30,000, and left with just the brickwork done, we have spent £50,000 now, and not even at the stage of the roof ready to go on, I rang the police, but they have said it’s not a criminal offence, any advice…
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M&S returns policy illegal?
We're looking to buy some dining chairs that aren't on display in any local stores (having checked the 4 closest stores stocking furniture to me up to 75 miles away). Their terms for returns on the website state there's a £25 collection fee in addition to the £9.95 delivery fee which I believe is illegal under distance…
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Damage to Monitor by Carpet Fitter
Hi, Looking for some help on where I stand regarding my property being damaged by the carpet fitters who laid carpet on 26th March. When the carpet fitters showed up I showed them the room and asked if the desk in the room with my PC on was okay where it was as if not I could move it, this was the only thing in the room.…
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VAT on plant hire
I recently hired a digger with a driver to do some work on my property. The work was done in March, and they just billed me today with VAT charged at 20%. Would I be right to request it reduced to 12.5% as the work was completed in March or am I on a hiding to nothing? The bill came in several hundred over quote and I have…
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Lenovo damaged my laptop during repair!
I purchased my laptop towards the end of 2021, spending almost £2000 on it, for it to need the motherboard replacing. It is under warranty, therefore, I sent it in for repair. When it was returned it had a dent in it, on the corner of the base, where it has clearly been dropped and had direct contact with a hard surface. I…
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Free Gas
Have a problem with E.on Next Gas meter outside not registering with smart meter since September Have tried contacting E.on on numerous occasions to check sayed meter have only paid standing charges for gas, tried to get the ombudsman involved but have to wait 8 weeks before they get involved question is where do I stand I…
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Mercedes Benz early voluntary termination query with Mortimer Clarke solicitors
Hi I have received a county court claim form from Mortimer Clarke solicitors today… I returned a Mercedes’ early under the early voluntary termination clause in the agreement. I understood from others that I would not owe any further monies for the car. It was collected by BCA and they reported some damages and there were…
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Early price increase.
I topped my pre payment meter up last night as I was under the impression that if I topped up before midnight I would be charged at the rate before the increase on April 1st. I'm with British gas who had confirmed this on Twitter. However when I checked my meter had already increased to the new high prices.This shouldn't…
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house sale gone wrong
Hi we have been in the process of buying a house in spain, we fell with it online, put down a holding deposit, then through fear of losing it we were pressured into signing the contract and paying the full deposit, when we got there the house was lawful, we didn't want to go ahead with the sale, but as we have signed the…
