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Car insurance quote not being honoured

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I went to look at my car insurance renewal and on the website they want to charge me £30 for motor legal cover. 
I sent the above screenshot to my insurer's customer service to query that, as the email very clearly says that the renewal price includes legal cover.
Their Customer Service people are just not understanding what I'm telling them. How do I get them to honor the renewal email. Anyone have a phone number for quotemehappy? 
Thank you to everyone who posts on the competitions boards. You all rock!

Comments

  • tasticz
    tasticz Posts: 774 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    From what I can see, it's included in the total renewal price, so if the renewal price says £1000 then it is £970 for car insurance  + £30 legal cover

    Are they saying £1000 for renewal and adding £30 on top? making it £1030?



  • hannonle
    hannonle Posts: 2,191 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Yes, they say that I can add it on for an extra £30 at renewal. The cost on the website is the same as the email but without the added extra of legal cover. 
    Thank you to everyone who posts on the competitions boards. You all rock!
  • tasticz
    tasticz Posts: 774 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    have you done a market research on the price?
  • hannonle
    hannonle Posts: 2,191 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Yes, it's competitive if the quote includes the cover but not so great if I have to add it on at extra cost. 
    Thank you to everyone who posts on the competitions boards. You all rock!
  • cymruchris
    cymruchris Posts: 5,562 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Photogenic
    Have you also run it through one of the Topcashback comparison tools? I just got £42.80 back on a £450 policy from Hastings purchased through the 'Topcashback compare tool' - run your details there as well if you haven't already.
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