We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Car insurance quote not being honoured
Options

hannonle
Posts: 2,191 Forumite



I went to look at my car insurance renewal and on the website they want to charge me £30 for motor legal cover.
I sent the above screenshot to my insurer's customer service to query that, as the email very clearly says that the renewal price includes legal cover.
Their Customer Service people are just not understanding what I'm telling them. How do I get them to honor the renewal email. Anyone have a phone number for quotemehappy?
Thank you to everyone who posts on the competitions boards. You all rock!
0
Comments
-
From what I can see, it's included in the total renewal price, so if the renewal price says £1000 then it is £970 for car insurance + £30 legal cover
Are they saying £1000 for renewal and adding £30 on top? making it £1030?
0 -
Yes, they say that I can add it on for an extra £30 at renewal. The cost on the website is the same as the email but without the added extra of legal cover.Thank you to everyone who posts on the competitions boards. You all rock!0
-
have you done a market research on the price?0
-
Yes, it's competitive if the quote includes the cover but not so great if I have to add it on at extra cost.Thank you to everyone who posts on the competitions boards. You all rock!0
-
Have you also run it through one of the Topcashback comparison tools? I just got £42.80 back on a £450 policy from Hastings purchased through the 'Topcashback compare tool' - run your details there as well if you haven't already.1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards