-
Airbnb Issues
Hi all, first time poster (thank you for having me!) looking for advice as i have exhausted a lot of avenues and seems noone is willing to help me in any way! I read the post requirements so hope i have covered everything below :smile: I booked a Florida villa through Airbnb in March 2021 for me and my family to enjoy our…
-
Expensive Repairs to a 2 year old oil fired boiler - rights?
Endeavouring to help son who is currently on active duty with the forces, so not much internet. Last year they bought a house fitted with a new oil fired boiler, this has now broken down and apparently needs £1k of repair despite being only about 2 years old. Wife at home with baby and no heating or hot water. The issue is…
-
Right to cancel?
Seven months ago we bought a design and install bathroom package from a well know store. The various items were delivered but the original March installation date was cancelled by the installer. Not only have we been falling over sanitary ware for weeks while waiting for him to get back to us with a new installation date,…
-
New Washer/Dryer ruined my clothes
I purchased a refurbished washer/dryer from Appliances Direct but on first usage it ruined the whole load of washing I put in it. It appears that the low heat setting on the tumble dryer is not low at all and by the look of the clothes it was a very high heat. I contacted the seller and they are picking up appliance…
-
Amazon Closed my Account
I have had my Amazon Account closed. I have been given no direct reason, just generic emails that it was in breach of terms and conditions. I have asked repeated times by email if they would provide more details but they refuse to do so and will not allow any option to appeal. The team in charge are only contactable by…
-
Restocking Fees In-store?
I saw a website offering a discount on wallpaper and they had a local store. I went in person and they told me they could order rolls to collect from the store. I paid up-front. Whilst waiting for the rolls to arrive I did some further checks and realised due to the pattern size I had miscalculated and would need to buy an…
-
Builder Intimidating Single vulnerable Mum/Nurse
Horrible situation and feel powerless. She is a single mum, two young children, NHS nurse: - She asked builder to fit a new kitchen. - Builder said if she buys kitchen with Howdens, she can use his tradesman discount. - She went with him to Howdens and picked a kitchen that was in a howdens sale.- Howsdens came out and…
-
Help on rights with faulty garden hose sprayer
Hi, I bought a garden hose spray head from Amazon, just under one year ago (it'll be one year next week). Over recent months it's become intermittent and now won't work at all. I tried contacting Amazon customer services, they said I must message the seller directly, which I have done. Their default response was that I had…
-
Fake reviews, subscription traps and unprotected Christmas savings clubs to be tackled
Cash saved in Christmas savings clubs is to be protected under new laws, the Government has today (19 April) announced. There are also plans to crack down on fake reviews and 'subscription traps', while the competition regulator's powers will be beefed up in a bid to better protect consumers. Read the full story here:…
-
Broken in Transit
Hi, I bought a pair of sunglasses online and then sent them off to another online retailer to have the lenses changed to prescription. The second retailer emailed stating they could not fit my prescriptions to those frames and returned my payment and sent my glasses back. When the glasses were returned to me the frames…
-
Faulty Part on Car
Hi All, I had a part replaced on my car in March of this year, I had the part replaced by a mechanic who lived close to my parents (100 miles from where I live) This week a mechanic where I live told me the part is faulty and needs to be replaced. The mechanic called the supplier and they said that the part needs to be…
-
Faulty Dangerous Gazebo-Consumer Rights?
Hi, I bought a gazebo last August used it once and tried to use it again in April but it fell apart. Contacted my credit card company who claim that too much time has elapsed and the merchant is not obliged to provide the requested information. I have tried to contact the merchant and they are not responding to my emails…
-
Missing UPS Package
I recently bought a camera directly from Canon's online store and it was supposed to be delivered on 29/03/22. The package needed to be signed for, I imagine because of the value of the products inside. Yet the delivery time came and went but no sign of the package. Multiple people were home but there was not as much as a…
-
Curry’s TV repair/refund
Hi all, In late November 2021 I purchased a 50 inch Phillips Ambilight TV. Fantastic TV and no complaints other than some shadows that started to develop on lighter colours. I understand the CRA process of repair > no repair leads to replace/refund etc so phoned up to organise repair with Curry’s under warranty which was…
-
Is there a retail ombudsman to make a complaint about Nike?
Hello, Is there a retail ombudsman to make a complaint about Nike? Any help appreciated. Thanks!
-
Holding parcel delivery companies accountable
Hello, I've noticed that parcel delivery has become increasingly unreliable over recent years. I've had parcels delivered to neighbours without me being informed, and failed deliveries during the dedicated timeslot are now becoming routine. The companies refuse any compensation claim from the recipient, stating that all…
-
Apple Watch repair
I bought an Apple Watch less than a year ago and it randomly stopped working a few weeks ago. They said it would be repaired for free so I sent it back to them. They refused to repair it as the screen was cracked and they said they can’t repair it as they need to get into the Watch via the screen which is not possible if…
-
What are my rights?
I ordered and paid for a selection of appliances to be delivered with my new kitchen (very excited) just been told they can’t supply my Neff appliances due to the war in Ukraine (bit odd as Neff had issues way before and they said they were still available but that’s their excuse at the moment). I’ve had to change…
-
Irritation about my due dilligence
EDIT: Thank you all very much indeed for your very useful repies. To be honest, I think that due to tiredness and recent difficult stuff, I have ended up making somewhat of a mess of the situation with the plumber. Since I initially posted this post, I have apologised to the plumber for saying things that I should not have…
-
Unable to return faulty bicycle, need help
I recently purchased a bicycle online and found it faulty and I contacted the online shop to return it. I chased up a number of time by email/call/online chat there have been no response after many days. Their online return policy stresses that its 14 days no quibble return. But then emphasises that any return needs to be…
