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Wondershare - possibility of refund
Dear all: I will try to keep this succinct as there might be information that is a little bit pointless: Friend had Android phone with WhatsApp and wanted to transfer old chats to his new iPhone WhatsApp. There was no quick and easy way to do this other than by buying a piece of software to do the job. The program costs 25…
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9 Day Old Leather Sofa Opinions Please
Hi, We got 2 x 2 seater recliner leather sofas delivered 9 days ago. My husband and I sit on one together and the leather looks terrible already. Picture of wrinkly leather is the one we sit on and the other is one half of the one that’s used by the kids for comparison. They don’t sit there often. For clarity, we’re both…
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Tumble Dryer Woes
Hello all, hope you can give me some advice?. New tumble dryer purchased from Very in June 2021. Dryer stopped working Dec 2021, engineer dispatched early Jan to replace shredded belt. Replaced belt gone again in April 2022, Very state it has to be a repair again. Do I have rights to now request a replacement or refund as…
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ebay and vat
hi there can anyone tell me if a retailer is allowed to at vat on a item on ebay ive placed a bid on ebay normal way, then in the email as you get from ebay its saying there is vat to be added i always though the price on ebay is the price you pay
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Booking.com complaint
We were due to stay at the Alexander Apartments Blyth. Midway through our 330 mile journey we were called to be informed we could not stay due to no electricity at the place. We were offered 2 alternate place but these were further away from where we needed to be. We were told to cancel the booking. This caused us undue…
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Plustnet porting issues
I've recently swap sims to Plusnet and they cannot port my old number over because of 'ongoing issues' apparently this has been going on for a week or so affecting many people. They've told me they don't know what the problem is and don't know when it will be fixed. So I'm stuck with a new number and not contactable by…
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Npower refuse to change prepay meter to fixed as I live in a council flat
Hi I don't understand why Npower tell me they can't change my meter because of the cost of putting the meter back to a prepay one in case I move out? Is this right? Anyone else dealt with them on this issue? Thanks
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Faded / faulty carpet
I've had a carpet fitted and at just 2 and a half years it's faded significantly. The company have rejected my complaint as it's the daylight/sunlight thru the windows! Their own inspector said he'd not known such a significant fade, it's hardly walked on either. I've emailed the MD but no response whatsoever - as I bought…
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My amazon account got hacked into but Amazon wont refund me
My Amazon was hacked into recently and I took all the measures to make sure it won't happen again as advised. The hacker used both my bank card and Amazon credit, I have received a refund from the bank, however, Amazon have told me that they won't refund me because the person bought a PSN card (digital credit) and that…
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Van SORN but not declared to insurance company
After being notified of a payment to my insurers this morning of a higher denomination than expected I perused the renewal notes to discover while the van (campervan) is SORN, no insurance is needed, my question is: am I owed a refund as insurance has been paid 2 months after being SORN. The payments are taken in…
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Who to complain to about TM Legal Services
Hello, Hope I am posting this in the right board. I have an ongoing dispute with TM Legal Services who are chasing me for a couple of debts. I've asked them to provide proof of the debt, they have sent through the original credit agreements but the amounts on the paperwork don't match what they are claiming and they refuse…
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Received a parcel from the EU and two days later the VAT charge comes
I sent a gift to my daughter from the EU and two days after she receive it in the UK she got a letter from ParcelForce telling her she has to pay £60 in charges, £48 in vat and £12 in handling fees. The parcel was just handed over and two days later a letter arrived. How can they charge for something without first telling…
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** Advice on Rights ** New Static Caravan Bought - Oxidised Paint - Faulty Repairs
I bought a brand new caravan from a site in North Wales in 2020. During early 2021, we noticed that the paint was oxidising. The site agreed that all the panels should be replaced by the manufacturer and after 8 months of patiently chasing and waiting this has now been carried out but, as you can see below, the repairs…
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What happens when the Financial Ombudsmen side with you
Hi all, Wasn't sure what category to post this so I'll try and keep this short... In October last yearI had to spend £4500 fixing my car (crankshaft had snapped one morning when I turned the car on) which I believed should be covered under warranty but the warranty company rejected my claim based on an independent…
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Three Mobile Problems
Ok. This may be a little long but I need advice on this. In March I ordered an S22 Ultra. With promise of Earbuds and the £250 extra when trade in old device. So my order was mid March to be delivered April 11th. The end of promotion to claim would be 15th April so if arrived by then I'd make it. Except it didn't arrive on…
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Chasing builder costs
Hi First time poster - sorry it’s so long! I engaged a builder to do a conversion on my house. It was a big job, so I signed him up to a contract and engaged him through my company. There’s penalty clauses in the contract to stop the job dragging on. As we start to get delayed the first penalty comes down, which is…
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Faulty Miele Triflex Vacuum - less than 3 months old - Miele wants to charge for repair
I bought a Miele Triflex cordless vacuum in January. After less than 3 months use, the motorised brush head suddenly stopped working 2 weeks ago (6 April). I phoned customer services who were lovely and said that as it's less than 3 months old, it would be covered under warranty. I sent it in to Miele and after hearing…
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Roof Tiles
Just in case anyone has anything to help me... Bought a house 9 months ago. The house is 12 years old. The next door house is identical. They were self-builds. The owners co-operated in the building and the two houses are virtually identical. Both houses have the same problem with the roof. They bought cheap Brazillian…
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Was charged 2x rate we booked our holiday home for - what are my rights?
Looking to tap into the genius of the hive of fellow MSE'rs: We booked a place in the south to surprise my dad for his 50th in July. Booked it in January through booking.com.This wasn't a hotel room but a holiday house where you can have the whole place to yourselves. Received the confirmation email from the site and a…
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Nintendo refusing to repair
Hello group I recently sent my daughters Nintendo Oled off to Nintendo to be repaired under warranty. Due to not being able to charge and turn on. They said the screen was broken and not covered on the warranty. And refused to repair anything that was in warranty. The broken screen is nothing more than a superficial…
