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"All of our agents are currently busy..."
No they are not! [Insert company name] simply doesn't pay for sufficient customer service - despite your millions of profit. Why do we have to accept such a misleading statement - whether banks, insurance companies, large retailers or any other business? COVID isn't an excuse. Call centres can operate from home whilst…
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Can't switch from BT Basic
I recently took over the phone line of a deceased relative. It was a BT basic phone line with no broadband. I attempted to switch this line to a 12 month John Lewis broadband and line rental offer, however JL said there were 'incompatible products' on the line and that i would need to ask BT to remove social telephony. I…
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Baby Massage Classes
Around six weeks ago I booked in for some baby massage classes with a lady on Instagram under a 'brand style' profile. She was doing the classes at a local playroom which I've used before so I had zero concerns. The classes start this Friday but I just got a message yesterday to say she's changing venue (from local…
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Dryer fault continuing after repair
It’s a Zenith tumble dryer. There was a slight burning smell soon after purchase which was reported to Zenith who advised it might just be the factory chemicals and to see if it improved. It did improve for a while but then it started happening more often. The dryer is now a year old and this burning smell was reported…
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Don't want refund but want the item delivered - what's my right?
Hi all, Just want to check what my rights are. I bought 5 new doors for our house, a day before delivery, I was told that one of the doors is damaged so it cannot be delivered. I will be one door short and the seller can refund me. I said that the refund is no use as it means I will be one door short. They said there is…
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Cracked Drum, White Kingt dryer - crosslee
Discovered last night that the drum of our dryer that is not yet 3yrs old has cracked and its making a horrendous clunking noise. Of course Crosslee and White Knight are no more. I could just replace the drum myself, but its £155 for the drum alone, and nearly as much as the dryer was (£199 from The Range). Surely dryers…
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Intensive driving course - refund assistance
I booked a 7 day intensive driving course with a company online. I had queries so emailed them but very hit and miss if I would get a reply. The instructor was due today but never showed. Had tried calling them last week and again this morning to be met with receptionists who could only promise that someone would call me…
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Poo in my Eater Egg and I chewed on it!
I opened my fully-sealed Ferrero Roche easter egg looking for a little sweet nibble before bed. I hunted around the packaging to see if any Ferrero Roche's were included, there weren't but I did find a stray nugget of chocolate which I threw into my mouth and chewed - quickly realising it wasn't chocolate at all! It was…
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Faulty bed, refund refused - can I claim?
Hi, hoping someone can advise on this: * Bought a bed over 12 months ago (delivered October 2020) * Several bolts became loose over the course of a few weeks, could not be tightened as the bolt thread had come out of the hole, causing excessive creaking * Company sent me a replacement side rail section * More bolts became…
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Flight refund. VIRGIN ATLANTIC
My son and his partner booked to fly one-way from LHR to Shanghai on November 10th 2020 with Virgin At antic. On November 5th the Chinese authorities prohibited British citizens from entering China. My son was told that he could either claim a refund, transfer the ticket or use the value of the ticket to travel at another…
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Returning overseas parcel/import tax?
Hi, I purchased an item from USA which I later changed my mind about but they'd posted it already (they, as in a business). To get a refund, I'll need to cover my own return shipping and they will refund 95% as they will need to cover visa transaction costs That's fine However, the item will incur import tax. So, if I can…
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Refund on custom-made goods
Hi all, does anyone know if you can get refunds on custom-made goods if you deem them unfit for purpose? I had some custom-fitted insoles made for me, and have been breaking them in gradually (as per instructions). I’ve built up to going for short runs in them but whilst on a run yesterday they were so painful that they…
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clarks shoes- one wrong size and other pair different colour to advert-8 months on since purchased
My elderly mother ordered 2 pairs of clarks shoes full price online last august. one pair had one shoe that felt very loose despite wearing thick socks etc and she gave up on them,they have been barely worn. we decided to look at them again before giving to charity-and found that actually the shoe is a size bigger than the…
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Car leasing and a used car boom
I recently watched this video, which although based on experiences in Canada, got me thinking about the lease market here in the UK. It's a Global News YT video with the title "Used Car Boom: Why they are worth more than ever" I can't post a link as I'm a newbie. I'm considering having a lease car next time around and so…
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General advice RE process when defending a claim on the OCMC MoneyClaim (beta) system
Hi I recently received a Money Claim against me for money owed (I had some work done and was unhappy with it and so have only part paid). The claim was made using the new beta OCMC system (not the MCOL system). I wondered if anyone here familiar with the system could please help? I'm finding there's very little guidance…
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Office-PDF Online - is this subscription method legal ?
Hi, My wife recently needed to convert a picture format file (PNG) to a PDF for a COVID-19 travel document. She forgot that we already have a full Adobe subscription (she is an author) and went online to get a conversion. She found this site called Office-PDF that offered to do it for 50p but she didn't notice the small…
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British GAS inventing charges
Im sorry if this is the wrong forum- but I could not work out which one to put it under. So in summary- we were off-loaded to British Gas when Peoples went under at the end of last year- something I was very unhappy about if I am honest. I tried to setup a Direct Debit on several occasions with them, but no sooner am I off…
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Are Morphy Richards breaking the right to repair law?
I have a hot water dispenser made by Morphy Richards which has developed a leak. It's around 6 years old now, but is actually still a current model sold by Morphy Richards. I contacted them asking about a service centre or spares availability as this is still a current item, but they told me they have no intention of…
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QVC refusing refund of £399.00
I returned a Dyson hair straightener using Hermes / Evri as it was under the max weight to use this service - which is heavily promoted as a helpful QVC partner. I didn’t notice that I shouldn’t have used this service for any items which cost over £200. I got the tracking info from Hermes but it seems to be lost somewhere.…
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Used Car
hi , bought a car end of January , noticed it had a small oil leak so got in contact with the seller and they said they would sort it , it turned out it was the sump , the mechanic said i would have more oil leaks for a week or so , it continued for about 5 weeks so i took it to a local garage and they said it was a…
