Baby Massage Classes

[Deleted User]

Around six weeks ago I booked in for some baby massage classes with a lady on Instagram under a 'brand style' profile. 

She was doing the classes at a local playroom which I've used before so I had zero concerns.

The classes start this Friday but I just got a message yesterday to say she's changing venue (from local playrooms to village hall around 3.5 miles from original location), day and time (Friday instead of Thursday).

Then I had a message this morning to say it's not the day and time now and just the venue (it's now going to be done at her house around 3 miles from the original location which was in town and therefore within walking distance for me / or the bus).

The first class is this Friday so this is all super short notice.

I've asked for a refund considering I can't get there as easily and would have to take two buses or a taxi but she'll only give me a 50% refund.

The classes are for five weeks so it's not like it's a one-off inconvenience and you have to pay for the whole five weeks in advance (£50)

Am I right in thinking given this issue I would be entitled to the full refund?

I'm thinking of telling her I'll go to small claims court otherwise?

Thank you.

Aylesbury_Duck

What was promised in the contract, with respect to location and timings?  Was it a "voucher" style transaction, or a booking for specific dates and locations?

Given that it's instagram, I suspect it's all a bit basic when it comes to formal details, so you can suggest small claims court action in the hope it makes her provide a full refund.  

born_again

If it's under a Brand then raise it with the brand.