Nintendo refusing to repair

MrEnigma

Hello group
I recently sent my daughters Nintendo Oled off to Nintendo to be repaired under warranty. Due to not being able to charge and turn on.
They said the screen was broken and not covered on the warranty. And refused to repair anything that was in warranty.
The broken screen is nothing more than a superficial scratch. Which I don't want repaired as the coat is £200. But I still want the charging issue rectified.
Can somebody please advise of what steps to take next?
Thank you

molerat

Who did you buy the item from ?

MrEnigma

The Nintendo was bought from Very on line in December 2021

m0bov

It would be Very who would deal with the repair, I would contact Nintendo them and ask again for the Charging to be repaired. If they refuse, contact Very, ask them to repair to inteveen. Failing that, get a quote for repair and LBA Very with the cost.

MrEnigma

Been in touch on numerous occasions with Nintendo. They are quite clear that position will not change. So I will get in touch with very.

MarvinDay

Is an OLED unit the same as most modern smartphones in that the screen needs to be removed in order to carry out any repairs?
If so, I can see why Nintendo are refusing to do anything under warranty as a scratched screen is very likely to break totally if/when they try to remove it.

MrEnigma

MarvinDay said:

Is an OLED unit the same as most modern smartphones in that the screen needs to be removed in order to carry out any repairs?
If so, I can see why Nintendo are refusing to do anything under warranty as a scratched screen is very likely to break totally if/when they try to remove it.

Quite possibly.

MattMattMattUK

MrEnigma said:

MarvinDay said:

Is an OLED unit the same as most modern smartphones in that the screen needs to be removed in order to carry out any repairs?
If so, I can see why Nintendo are refusing to do anything under warranty as a scratched screen is very likely to break totally if/when they try to remove it.

Quite possibly.

On a Switch you go in through the back, but you need to dismantle the entire thing including taking the screen apart to actually get to the USB-C port as it is on the main board and that needs to be removed. Nintendo likely just replace the main board as replacing the USB-C port requires soldiering so they probably would not re-solder the board the Switch was sent in with, but replace it with a flashed version of a previously reconditioned one. 

MrEnigma

MattMattMattUK said:

MrEnigma said:

MarvinDay said:

Is an OLED unit the same as most modern smartphones in that the screen needs to be removed in order to carry out any repairs?
If so, I can see why Nintendo are refusing to do anything under warranty as a scratched screen is very likely to break totally if/when they try to remove it.

Quite possibly.

On a Switch you go in through the back, but you need to dismantle the entire thing including taking the screen apart to actually get to the USB-C port as it is on the main board and that needs to be removed. Nintendo likely just replace the main board as replacing the USB-C port requires soldiering so they probably would not re-solder the board the Switch was sent in with, but replace it with a flashed version of a previously reconditioned one. 

OK
Well after doing some research with Uncle Google, there was a few things to try to get the device working again. And guess what one of them worked! It was to hold down the power key and volume down key at the same time, got the nintendo back to the home screen!
Now it's proper emotional? Did Nintendo just try to get £200 for nothing? Without offering advice of what to do? Seriously bad on their behalf.

Any recourse on this? Or just leave it?

mattyprice4004

Just leave it. 

Any screen damage makes the likelihood of the screen breaking on removal much higher - and to change the port they need to remove the screen. 

It’s entirely understandable why they don’t want the risk of doing that, to then have you come back with ‘well it wasn’t THAT broken when I sent it in!’ 

[Deleted User]

MrEnigma said:

MattMattMattUK said:

MrEnigma said:

MarvinDay said:

Is an OLED unit the same as most modern smartphones in that the screen needs to be removed in order to carry out any repairs?
If so, I can see why Nintendo are refusing to do anything under warranty as a scratched screen is very likely to break totally if/when they try to remove it.

Quite possibly.

On a Switch you go in through the back, but you need to dismantle the entire thing including taking the screen apart to actually get to the USB-C port as it is on the main board and that needs to be removed. Nintendo likely just replace the main board as replacing the USB-C port requires soldiering so they probably would not re-solder the board the Switch was sent in with, but replace it with a flashed version of a previously reconditioned one. 

got the nintendo back to the home screen!
Now it's proper emotional? 

How do you know that your Nintendo is emotional? Is it having regular breakdowns?