Nintendo refusing to repair

MattMattMattUK

MrEnigma said:

MattMattMattUK said:

MrEnigma said:

MarvinDay said:

Is an OLED unit the same as most modern smartphones in that the screen needs to be removed in order to carry out any repairs?
If so, I can see why Nintendo are refusing to do anything under warranty as a scratched screen is very likely to break totally if/when they try to remove it.

Quite possibly.

On a Switch you go in through the back, but you need to dismantle the entire thing including taking the screen apart to actually get to the USB-C port as it is on the main board and that needs to be removed. Nintendo likely just replace the main board as replacing the USB-C port requires soldiering so they probably would not re-solder the board the Switch was sent in with, but replace it with a flashed version of a previously reconditioned one. 

OK
Well after doing some research with Uncle Google, there was a few things to try to get the device working again. And guess what one of them worked! It was to hold down the power key and volume down key at the same time, got the nintendo back to the home screen!

Sometimes things can be mildly temperamental and a software reset can help, more often than not unless the unit has suffered physical damage the usual cause of intermittent charging on the USB-C port is fluff in the port (provided the cable/dock is also undamaged). 

MrEnigma said:

Now it's proper emotional?

How is the Switch emotional, is it still having charging problems?

MrEnigma said:
Did Nintendo just try to get £200 for nothing? Without offering advice of what to do? Seriously bad on their behalf.

They were going to replace the main board, for which £200 is probably their list price. They and many other electronic equipment manufacturers generally operate on the basis that by the time a device has been sent into them the user has followed the basic troubleshooting process and there is a physical issue with the device. 

MrEnigma said:

Any recourse on this? Or just leave it?

I am not sure you are actually seeking recourse for? Leave it.

MrEnigma

Yep, putting this to bed. Thanks