Apple Watch repair

traef75

I bought an Apple Watch less than a year ago and it randomly stopped working a few weeks ago. They said it would be repaired for free so I sent it back to them. 

They refused to repair it as the screen was cracked and they said they can’t repair it as they need to get into the Watch via the screen which is not possible if it’s cracked. 

The screen am cracked after s few weeks of my buying it as it’s badly designed, it hasn’t stopped it working at all. The crack has nothing to do with the fact that it’s stopped working. 

It cost me almost £600 and us now worthless through no fault of my own. 

Is this something worth fighting? 

[Deleted User]

No, but look at getting the screen repaired so you can then get the other problem fixed under warranty.

What was the design fault that made the screen crack?  

MattMattMattUK

traef75 said:

I bought an Apple Watch less than a year ago and it randomly stopped working a few weeks ago. They said it would be repaired for free so I sent it back to them. 

They refused to repair it as the screen was cracked and they said they can’t repair it as they need to get into the Watch via the screen which is not possible if it’s cracked. 

The screen am cracked after s few weeks of my buying it as it’s badly designed, it hasn’t stopped it working at all. The crack has nothing to do with the fact that it’s stopped working. 

It cost me almost £600 and us now worthless through no fault of my own. 

Is this something worth fighting? 

You broke the screen, that potentially allows moisture and dust ingress which could lead to the device stopping working. It also is very unlikely to be a design fault being that they have sold millions and very few people have issues with broken screens. 

born_again

So cracked screen & to fix they need to remove the screen. 
Seems pretty obvious why they can't/will not want to take on the job. Unless you are prepared to pay for a new screen.

Daughter is very accident prone. Yet has had a i-watch for a couple of years & it's still in tact.

Sandtree

traef75 said:

Is this something worth fighting? 

What are you expecting them to do? Repair the issue and then refit the cracked screen? Repair the issue and return it without a screen?

The former is highly unlikely to be possible as what fits together nicely when cracked and held in place rarely does so well after is been dismantled and trying to put it back together. 

Given the price you are stating you paid it is presumably the stainless steel version which comes with a sapphire screen and so you've done fairly well to be able to break it. Yes sapphire can break still but is much stronger than the glass used in mobiles and the aluminium watch etc which is the same reason you see many people with broken screens on their phones but rarely broken lenses on the back.

jon81uk

traef75 said:

It cost me almost £600 and us now worthless through no fault of my own. 

It is your fault that the screen broke isn't it? You should have got the cracked screen repaired first.

I've had an Apple Watch for aounr 18 months and there are several scratches but no cracks. Know several people with them and no cracked screens.