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Quad bike bought online
My husband bought me a 125cc quad ATV from a seller on eBay to make life easier at the Stables for me . It turns out after him spending 4 hours putting it together (arrived on a pallet in several bits) it is not fit for purpose because it can't get up the hill or through the mud in my horses field with me weighing 8 1/2…
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Cracked sink
I bought a utility sink on eBay a little under a month ago. It has just been fitted and i have noticed a crack. I am unsure whether the crack was there before or has happened during installation, but, even if the latter, the sink was marketed as a "tough sink" and has a ten-year guarantee. Problem i have is that, given…
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Administration Charges
Dealing with companies nowadays often means having to pay random "administration" fees or charges. Of course it's even worse if they are chasing the customer for money, regardless of the error being of their creation. Is it legal, when having to deal with a company, especially if complaining or facing poor/no service, to…
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Asda technical glitch
Hi First time post. I'm looking for help really. Asda had a nation wide technical glitch and cancelled my online order but took my money and placed it into a holding account. They said that it will take a couple of days to go back into my account but it has now left me short and can't pay for my shopping, I have two young…
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Bought Online, Have to Return In Store?
Hi, I bought a phone online from Vodafone over 6 months ago but they are asking me to return it in store so they can diagnose. Are they allowed to make me do this seeing as I bought it online initially? Travelling is difficult for me at the moment. Thanks, tom,
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Grundig Washing Replacement - Same fault - Engineer visit
We purchased a Grundig GWN37430 washing machine on the 19th August from Curry's and delivered on the 23rd. It developed a fault within 2 weeks a was replaced no problem. The second machine has developed exactly the same fault, which is after a high spin the rubber seal melts against the steel drum creating a burning smell…
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Lawnmower
Hi, I arranged for an annual service for my car, and I was aware some small repairs might be required. I've been told by the garage that the bill for the service is almost as much as I paid for the car. Is this legal? When you book a product in for a standard service then surely they should inform you before wracking up a…
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Pet buyers right to claim against illness?
Hi all Im struggling to find an answer for my problem, so thought Id see if anyone on here could help? Sorry its a long tale so ill try to keep it short. I used to breed persian cats, all done properly registered with GCCF etc... In July 2015 I sold a kitten aged 12 weeks, fully vaccinated so vet checked twice.(A vet would…
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eBay buy 2 get 10% off but after sale obviously only has one to sell
Not sure if this is the correct place to ask I was looking to buy an item; the seller had this in their listing: [FONT="]EXTRA 10% OFF WHEN YOU BUY 2 OR MORE[/FONT] It worked out as a good price [with the 10% off] So I bought two of the items [they were eligible items for the offer] The person has multiple listings –…
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Claiming off rogue builders insurance
Hi everyone, I wondered if any of you could advise on the situation. I had the misfortune to employ a rogue tradesperson who undertook some really awful work on my property (painting, varnishing laying tiles, refelting shed roof etc). having already paid 50% I refused to pay the outstanding 50% of the invoice and he took…
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Aerolite Luggage Guarantee
I have Aerolite suitcases which have a 10 year warranty against defects in material and workmanship (not airline damage). The stitching on one of my suitcases has come apart and it is less than 3 years old. I have the product tags and the original receipt but I cannot find a contact address or email for Aerolite. Does…
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Consumer Rights Help
We bought a catering trailer from a Company which has now dissolved, Sole Trader I Believe as wasn't registered as LTD at Companies House. It was not only totally the wrong colour - we ordered Beige and it is Canary Yellow but was scratched and dented and fibre glass cracked when delivered but the delivery company refusd…
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Shouldnt VAT be refunded too?
Hello all, A company I am requesting a refund from has refused to include VAT (@20%!) in the amount to be paid back citing their T&Cs. I was wondering if I was within my rights to be asking for VAT to be refunded? Worth pointing out that this is an online digital content provider named YuppTV.com :(
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Customer Refund not in original currency (GBP to USD)
I bought a piece of luggage with a 5 years international warranty, 2 years ago. I paid a UK retailer £69.99 with my debit card. I stored the luggage for the two years and when I used it for the very first time recently, one wheel came off! The luggage literally still looks brand new right now except for the faulty wheel. I…
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Service Charges added to you bill in Restaurants
I hate the concept when restaurants automatically add a 10% or a 12.5% service charge to your bill, especially when it includes adding this sum to an already inflated price of a bottle of wine. I much prefer to leave a tip for the waiter or waitress or in the case when the service or food is poor not leave a tip at all. I…
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Items missing from overseas shipment - HELP!
We arranged for our household belongings to be shipped from Australia to London last year. We have today heard from the shipping company that they have made a huge error in that they sub contracted the job to another company who did not put all our belongings into the correct container and therefore most items have been…
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Dishwasher broken down after 2.5 years
I need advice on the following: My Electrolux dishwasher broken down after 2.5 years. This appliance came as part of the purchase from a new build home from the builder. I am trying to find out if the appliance's 6 years lifespan expectation as mentioned by The Consumer Right Act 2015 is attached to builder or the retailer…
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Parcel Delivered to Old Address
Hi, I ordered some clothes online and accidentally sent it to my old address. I have tried to get in touch with my old landlord who now lives in the property but they haven't replied (y tenancy didn't end on a particularly good note). The courier left it in a 'safe place' rather than handing it to them, so I'm worried my…
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Returning Brand New Motorbike
I have very recently purchased a brand new motorbike on finance and within the first 20 miles a part has fallen off and it has cut out several times. I phoned the shop who said they wouldn't issue a refund for such a 'minor issue' but have agreed to fix it. The bike itself is a chinese brand ( I know) but I thought they…
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Caravan Park - LPG Bill from Previous Owners
Would anyone know of my consumer rights regarding this question? My holiday home is on a caravan park that has just changed ownership last month, I purchase LPG off the site. Just received a bill for supply from the previous owners, despite the site being in new ownership. Should I have been invoiced for LPG supplied up to…
