Parcel Delivered to Old Address

gertie79

Hi, I ordered some clothes online and accidentally sent it to my old address. I have tried to get in touch with my old landlord who now lives in the property but they haven't replied (y tenancy didn't end on a particularly good note). The courier left it in a 'safe place' rather than handing it to them, so I'm worried my old landlord will say he never received it. The courier has tried to go back and pick it up but there is never anyone home. I realise this is my fault, I put the wrong address, but is there any course of action with the courier? I didn't leave any instructions about leaving it in a safe place. So even if I still lived in that house and they just left it in the garden only for it go missing (which I think is what the landlord will claim), are they liable at all? Or do I have to just shoulder the cost? I'm really stressing because I ordered lots of sizes etc and so the order came to over £1000.... Thanks!

shaun_from_Africa

The first thing I would do is to check the exact terms and conditions of the company who you placed the order with.
For goods valued at £1000+, I would be very surprised to find that they didn't state that the delivery would need to be signed for or actually handed to a person rather than simply being left in a safe place and if this was the case and it didn't happen, you should have a valid argument saying they the loss is down to their courier.

gertie79

Good advice, thanks. I just checked and it says all orders must be signed for. It can be left with a neighbour as long as there is a signature. The lady on the phone told me their contract with their courier meant they don't require a signature but its says plain as day on their website that they do.

Shaka_Zulu

To recap OP didn't change their address, parcel missing and its someone else's fault.

Come on OP, you screwed up.

gertie79

I do realise that, but if the courier had waited to obtain a signature (as they are supposed to do) then we could easily sort this out. I would have received a missed delivery email, at which point I would have known I was home and would have realised my error and corrected it. Or the landlord would have seen it wasn't for him and refused delivery. Or he would have signed for it and would not be able to claim he didn't have it. As it stands, the courier didn't fulfil their obligations and as a result the location of the parcel is unknown. Maybe he has it, maybe it was stolen, maybe they delivered it to another house by mistake. Yes, I made a mistake but if they had waited for a signature my mistake wouldn't have actually mattered as we would know exactly where the parcel was. Am I being unreasonable?

pinkshoes

What does the tracking say?

You need to go and visit your old Landlord to see if the parcel is there. If it isn't, then let the company know that it was not signed for and left in an unsafe place, so probably stolen.

You might want to tet a crime number.

£1000 of goods and you didn't check the address??????

Manxman_in_exile

How can you order stuff worth over a grand and not get your address right?


You've specified delivery to a particular address. but it's the wrong address. Is that the seller's fault?

shaun_from_Africa

Manxman_in_exile wrote: »

How can you order stuff worth over a grand and not get your address right?


You've specified delivery to a particular address. but it's the wrong address. Is that the seller's fault?

Delivering to the wrong address isn't the sellers fault but failing to get a signature on delivery which is what their T&C's state will happen is their fault.
If the retailer had abided by their stated terms then the OP's error would probably be far easier to rectify.

gertie79

I have already acknowledged I made a silly mistake - the billing address was correct, the shipping address evidently was not. I know this. I am not trying to blame the retailer. But as Shaun says, the courier surely was at fault? They left a parcel with £1000 of goods in the garden. Whether I live at that address shouldn't really be the issue should it?

shaun_from_Africa

gertie79 wrote: »

But as Shaun says, the courier surely was at fault? They left a parcel with £1000 of goods in the garden. Whether I live at that address shouldn't really be the issue should it?

It doesn't sound like it is the courier that will at fault as they were acting on the instructions of their customer (the retailer) who told them to leave the package without getting a signature.
It will be the retailers responsibility for ignoring their own terms and conditions.

It might be worth printing out or taking a screenshot of the part of their terms that state a signature will always be obtained just in case this mysteriously changes.

photome

what is the website

the courier on the face of it hasnt done anything wrong