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I ordered the wrong worktop colour via email
Ugh. Nightmare. So basically, I ordered the wrong colour worktop for my kitchen via email. Do I have any right to return? I don't have it yet, it's due to be delivered on Friday (I haven't confirmed because I realised my mistake today).
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Sports Direct denying my statutory rights
preface: I bought a pair of Karrimor hiking boots and on their 2nd outing they tore. I bought a pair of Karrimor hiking boots, specifically the Hot Rocks Brand on the 12/09/17. I have worn them twice, once to walk the dogs on the beach and then again on the 26/09/17 for a hike up through the woods. It was on this hike that…
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Company changed hands...where do I stand?
My parents had some glazing installed in December. There have been issues with the doors sticking ever since and installers kept coming out to "fix" them. They got fed up of this and in July sent a letter requesting a refund on the basis that the goods supplied were faulty. The company has been giving them the run around…
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Shark duoclean stick hoover battery claims
Hi all, We purchased this stick hoover with two batteries that each last an average advertised 22 mins each which was the main selling point for us. My Mum is telling me each battery lasts closer to 12-15 minutes. I can get a no quibble return without issue but Im just curious what people's experiences are... is this…
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Brought ex rental car without knowing from dealership
Hi, I wondered if anyone had any advice please? We went to a well known car dealership and purchased a 1yr old car for 20k. It has 23k miles on the clock with only one owner. I have since found out today that the one owner was Enterprise Rental Cars. I would have not brought it if I had known it was a rental car. Where do…
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Landlords and Students
I am a mother of a student who is 1 of 5 students who's tenancy finished in August and the landlord has been very difficult in refunding the deposit. I have put in a dispute with the mydeposit scheme and await to see what the outcome is. While looking into this I have realised that the landlord may have not complied with…
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Double Glazing issues
In june this year we had new double glazing fitted. The fitters told us there was a issue with some spacers and they would report it for someone to come and fix it. Well after they left I noticed some damage to the trim so thought I would wait until they arranged the appointment to sort the spacers out. Well fast forward…
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Failed repair attempts and cancelled appointments
After some advice. In March 2016 I purchased a washing machine with 5 year warranty from the manufacturer. In August i booked it in for a repair - had a week wait so not a big issue Engineer arrives says its the bearings/drum that need replacing, advises he should be able to order them and fit them by the end of the week.…
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Hotpoint Warranty / replacement issues
Hi all I have a Hotpoint Washer dryer which has a constant sensor over heating error. In itself, I accept that machines do have errors, and do go wrong. However, this is my 4th Hotpoint washer dryer in the last 12 months. Timeline is; Sep 2016; machine 1 delivered , to replace an old machine that could not be fixed.…
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John Lewis claim physical damage
Hi, I purchased a Nexus 5X 14 months ago and after about 2 months I had a charger issue. The charger stopped working, I replaced the charger myself and left it be. After 13 months the phone stopped functioning, it would get stuck at the Google logo. I was unable to resolve the issue when I followed the tech instructions…
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Cycle to Work Scheme
Rights / Obligations? Any assistance gratefully appreciated Situation: I signed up to a cycle to work scheme with my former employer in June 2017, having gone through the process I signed a contract electronically however I never received a copy of the agreement or any form of voucher at the time or since then. I followed…
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Clothes that shrink on 1st wash
My husband is 6ft3 so always has to try everything on before purchasing. He got 3 pairs Lacoste jogging bottoms from JD Sports which were not cheap at £50 per pair and when he tried them on were fine. After the first wash 2 out of the 3 pairs had shrunk significantly in the wash and they no longer fit. What are our rights…
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Contesting import duty, will I ever win?
Hi, I bought a CD for $10 with $5 postage on top. (They actually only charged for the CD not the postage, but I have an invoice for $15. About £10) I've just got a note from the post office saying I have to pay £13.94. £8 fee + £5.94 "customs charge". I think they've made a mistake, the goods are demonstrably under the £15…
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She took my deposit and ran.
Hello everyone. Need some advice on a recent situation that happened! A few weeks ago, I made contact with a mobile hairdresser in Kent and we arranged an appointment for Friday at 12:30. Her page seemed legitimate and she had reviews from other customers which made it very trusting. The deposit was paid of £100 to buy the…
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Everest Conservatories
Removed for Personal reasons
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Royal Mail..lost iphone
Can anyone give me good advice on Royal Mail... I sent my wife's i phone off for repair 6 weeks ago and RM are telling me they are not responsible. . The phone went first class post (postmaster instruction )and did have there tracking number. .but they are saying this is not proper tracking. . I have been in contact with…
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Late goods
I ordered some electronic equipment I needed urgently online. This store said delivery would be next working day which is exactly what I needed. If it came any later it is too late. The equipment didn't arrive - they did not advise me of the delay - I will have to go out and buy the equipment I need tonight. If the…
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VAT on returned item
We bought an item from Wickes a couple of days ago, with the advice that if the item didn't fit we could return it for a refund as long as it was in the original packaging. The item did not fit so we took it back to Wickes for a refund. The refund was given minus the VAT paid. Now we are not talking about an expensive item…
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Small Dry Cleaners cannot find item
Hello, everyone. On Friday, a relative of mine (a pensioner) went to a small, independent dry cleaners to have a single duvet cleaned. However, when she came to collect it later that day, they did not have it. Apparently, the person who usually deals with the dry cleaning had gone out from the shop, and the other person…
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First Utility chasing me - never been a First Utility customer
In 2013 I moved into a flat, the supplier for both gas and electricity was British Gas. I did a few comparison sites but decided to stick with British Gas. A few months into the tenancy I got an email from first utility welcoming me on board. I tried phoning them, eventually got through and told them I had not signed up,…
