VAT on returned item

Bykerlass

We bought an item from Wickes a couple of days ago, with the advice that if the item didn't fit we could return it for a refund as long as it was in the original packaging.
The item did not fit so we took it back to Wickes for a refund. The refund was given minus the VAT paid. Now we are not talking about an expensive item in this case but wondered if this was correct? I've not come across this before.

photome

second time recently someone has asked the same thing all be it the other was online

You should have got the VAT back, what did they say when you questioned it

theonlywayisup

If you paid £x for an item, you should be refunded £x when you return it in it's as new condition.

When they refunded you £y, why didn't you query it? If you did, what did they say?

bris

I have returned tons of stuff to Wickes over the years and never had any problems.


Are you a VAT registered business and if so is the invoice made out to this business?

Bykerlass

Thanks for the replies everyone. It was my husband who took the item back to the shop, so I wasn't present. The item only cost £11.50 but that's not the point. Sadly my OH is not one for confrontation and accepted their explanation that VAT is not refundable. I'm annoyed that they have done this and annoyed that he accepted it without question.

Aim not VAT registered, merely an everyday customer.

theonlywayisup

Bykerlass wrote: »

Thanks for the replies everyone. It was my husband who took the item back to the shop, so I wasn't present. The item only cost £11.50 but that's not the point. Sadly my OH is not one for confrontation and accepted their explanation that VAT is not refundable. I'm annoyed that they have done this and annoyed that he accepted it without question.

Aim not VAT registered, merely an everyday customer.

I would go back to Wickes with the original receipt and the refund (and statements if needs be) and ask them to refund the correct amount. They should not be withholding a refund for VAT.

DoaM

theonlywayisup wrote: »

I would go back to Wickes with the original receipt and the refund (and statements if needs be) and ask them to refund the correct amount. They should not be withholding a refund for VAT.

But only if the cost of doing so wouldn't wipe out the amount of VAT refund.

theonlywayisup

DoaM wrote: »

But only if the cost of doing so wouldn't wipe out the amount of VAT refund.

Well yes, that goes without saying. Which is why I didn't.

DoaM

theonlywayisup wrote: »

Well yes, that goes without saying. Which is why I didn't.

You used the wrong smiley .. the Embarrassed one is