We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Shouldnt VAT be refunded too?
Options

mskadu
Posts: 54 Forumite
Hello all,
A company I am requesting a refund from has refused to include VAT (@20%!) in the amount to be paid back citing their T&Cs. I was wondering if I was within my rights to be asking for VAT to be refunded?
Worth pointing out that this is an online digital content provider named YuppTV.com
A company I am requesting a refund from has refused to include VAT (@20%!) in the amount to be paid back citing their T&Cs. I was wondering if I was within my rights to be asking for VAT to be refunded?
Worth pointing out that this is an online digital content provider named YuppTV.com

0
Comments
-
In general yes the VAT should be refunded. Why are they refunding you?
Unfortunately in this case the applicable law is U.S. federal and Georgia state law so it's difficult to advise of you legal rights.0 -
This recent thread may help you:
0 -
This recent thread may help you:
That thread is about a UK company and a contract that would be covered under UK legislation.
The OP's problem relates to a contract with an American company and a contract which is covered by USA law.0 -
A company I am requesting a refund from has refused to include VAT (@20%!) in the amount to be paid back citing their T&Cs. I was wondering if I was within my rights to be asking for VAT to be refunded?
Worth pointing out that this is an online digital content provider named YuppTV.com
Are they specific about which term in their T&Cs they are referring to?
A quick scan through here didn't offer any clues: https://www.yupptv.com/termsconditions.aspx
There doesn't seem to be any logic in saying VAT is non-refundable. I wonder if the 20% that was not refunded genuinely reaches HMRC?
However, judging by their reviews, you may not get a 'good customer service experience' if you challenge it: https://www.trustpilot.com/review/www.yupptv.com0 -
Actually, I am a UK resident and paid them in GBP. Doesn't the UK law apply in such a case?Hermione_Granger wrote: »Why?
That thread is about a UK company and a contract that would be covered under UK legislation.
The OP's problem relates to a contract with an American company and a contract which is covered by USA law.0 -
I have asked them that exact question. I am waiting for a response. In the meanwhile, I thought I should check my rights.Are they specific about which term in their T&Cs they are referring to?
A quick scan through here didn't offer any clues: https://www.yupptv.com/termsconditions.aspx
There doesn't seem to be any logic in saying VAT is non-refundable. I wonder if the 20% that was not refunded genuinely reaches HMRC?
However, judging by their reviews, you may not get a 'good customer service experience' if you challenge it: https://www.trustpilot.com/review/www.yupptv.com0 -
I signed up for their service and changed my mind within minutes. They have already paid back the subscription money minus the VAT. It's the remaining amount I am after.In general yes the VAT should be refunded. Why are they refunding you?
Unfortunately in this case the applicable law is U.S. federal and Georgia state law so it's difficult to advise of you legal rights.0 -
Worth adding that I used paypal to pay them. My last option would be to raise a case via paypal.
I am waiting for them to come back with a response to my question asking where in their T&Cs was it written that VAT was non-refundable.0 -
Worth adding that I used paypal to pay them. My last option would be to raise a case via paypal.
I am waiting for them to come back with a response to my question asking where in their T&Cs was it written that VAT was non-refundable.
A Paypal claim would only go in your favour if it was INR (item not received) or SNAD (significantly not as described). A change of mind is not a reason to claim.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards