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Gym equipment not fit for purpose. What are my rights?
I signed up to a 6 month gym membership 3 months ago, I was happy at first but today has been the fifth time I've been only to find out the cross trainer machines aren't working. The touch screens don't work/are unresponsive meaning I can't start the workout (you have to touch the screen to begin). Last time this happened…
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Sports Direct Credit Note Expiry in US Date Format
I can't see anything else on in the forums but other people must have had this problem: I have a credit note from a Sports Direct 'refund' This states the following: expiry: 07/10/2017 This would appear to indicate the 7th October 2017 i.e dd/mm/yyy format, the credit is still valid. I have just tried to spend this, but…
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Small claims court defence - sole trader to incorporated company
I purchased a faulty car and was advised to reclaim costs via the small claims court as the trader refused to acknowledge any communications. The defendent has argued it on the basis that I have claimed against a limited company, and they were a sole trader at the time of purchase. Can anyone offer advice on my options now…
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Hotpoint: Destroying my Soul!
Hello MSE'ers. I've been lurking for years and hoping the day would never come where I'd need to ask for help but the day is finally here, this is a rather long post but I would hugely appreciate any attention and help :( I bought a brand new Hotpoint washer dryer last November from John Lewis, upon the first 3 uses there…
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Getting near the six month cut off
We had a new fire and fireplace fitted in April. The fire had to be 'run in' by burning for eight hours continuously which we did. The fumes were dreadful but we opened windows and persevered. Despite repeating this burn off several times, the smell is still there. We bought the fire and fireplace from the same shop. The…
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Thomas Cook Event Deposit
I was on a Thomas Cook "Club 18-30" holiday with a large group. During the holiday, the reps were trying to sell tickets to a weekend event later on this year. During our reps sales pitch, he told us that deposits were refundable by a certain date, so we put down deposits for three people via debit card. A few weeks after…
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Please help... (is my lawyer quote fair?)
About 8 months a solicitor telephoned me to say that his firm had taken over another local solicitors and now my sons trust fund would be looked after by them. He also said that the trustees of the trust would probably be retiring and therefore why don't my husband and I become trustees. I was rather surprised at this, as…
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the shoe repair shop has lost my shoes
sounds like the start of a bad joke.... the shoe repair shop has lost my shoes, where do i stand? but sadly it's true. they give tickets when you take them in for reheeling or repair, which state "no ticket, no return" however, went to collect my shoes and they have given them to another customer by mistake. this was over…
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How to accept a without prejudice offer?
Apologies if this isn't in the right place... My company has received a without prejudice offer of settlement. We want to accept it, but not sure how to accept the offer as it feels like there may be pitfalls involved. Eg what if we accept but he then doesn't pay. He then has our acceptance on record despite the fact that…
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Royal mail lost my mobile phone!!!
Help please! I sent a mobile phone I had bought (£350) to my brother in Spain via Internation tracked and signed. I asked the counter staff if I could be insured and they sold me insurance which covers the package up to £250. What they failed to tell me however, is that mobile phones are NOT COVERED by their insurance, yet…
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Unprofessional shop
I bought a jacket online from a UK shop, seller firstly forgets to send a shipping confirmation. I contact the seller asking when they are going to ship, receive a message saying they shipped the package august 23rd and that I should allow for 9 days for the package to arrive in Denmark. September 11th the package still…
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Sports Direct Returns - they want it both ways
I bought a top from Sports Direct online last week, the item was £36.99, the delivery charge was £4.99, the total I paid was £41.98 The size was too small, so I returned it to them the following day via recorded delivery. I asked for a refund. *Their website states that I pay for the return postage and I dont have a…
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Do i need to spend my toys r us gift card asap
Trying to read around on consumer rights, but i think in most cases if the company goes bust you lose your money on gift cards. My son has £50 of toys r us gift card credit. I did try recently to spend some of this but the gift card was faulty and they told me instore that it had no money on it. So i dont want to loose…
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Buying a static caravan....need for insurance
My friend is looking to buy a brand new static caravan on her retirement. She has started going to sites to understand more and to get ideas well ahead of the purchase. Her question is.., apparently you must pay for the caravan in full in advance and it will be delivered and installed on site in about 3 or 4 months.…
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I watched the postman not bother delivering my parcel
I bought something online and paid £12 for Saturday delivery. I was looking out of the window and saw the postman arrive, get out my parcel and come to my gate. I went and put my shoes on to go and meet him. As I left the house I saw the van drive off. He didn't leave the parcel, just a card saying I wasn't in and I could…
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Comfortable comservatories
I am new to this forum so hi everyone, In early spring we paid a £2000 deposit to a company called Comfortable Conservatories. They quoted us £8000 to replace the roof on our conservatory with special glass to make it cooler in summer and warmer in winter. They promised it would be done in 3 to 4 weeks. My husband choose…
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Wrong prescription provided
I went to Boots about 3 months ago for an eye test but did not buy any glasses at the time. They said my eyes had improved a little. About a month ago I purchased a pair of glasses online but when I put them on they gave me a headache and were a little bit blurry. At first I thought it was because the prescription was…
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Toilet seat not as described. online store refusing to replace
Hi, I purchased 05/09/17 a roca soft close toilet seat from an online retailer - taps empire. once it had been installed 11/09/17 and only then did i realise that it was a standard toilet seat, not soft close. I emailed 11/09/17 them straight away and said the wrong item had been dispatched amd asked them to refund or…
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Indesit/Hotpoint
Basic timeline: July 16 - New Tumble Dryer purchased after recall scheme October 16 - Breaks down December 16 - finally fixed after 3 engineer visits, many phone calls and parts ordering. Engineer says "I would have just demanded a new one" September 17 - breaks down again, seems to be the same problem. I call them up -…
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Used Car Issue - would like to confirm my rights
Hello everybody :) Wasn't sure if this should have gone in motoring or consumer rights...apologies if it's in the wrong bit! I purchased a BMW 1 Series 118i three weeks ago, from a registered dealer. I paid more for the car because I wanted something with low mileage, which would be more comfortable and hopefully a little…
