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VAT taken off refundable deposit?
Hi, We got married this summer and we paid the venue a £600 refundable damage deposit, with the idea being that you get your £600 back if you don't damage the venue.... or so I thought! We've just had it returned to us, but only got £500 back, because they've taken 20% VAT off..... is this right?? It just doesn't seem…
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Customs+ handling charge when item is returned to seller
Hi, An item I ordered has been returned to the seller because I miss the window to pay the customs+handling charge within 21 days. I want to know if i'm still liable for the custom or handling charge because I don't want bailiffs knocking on my door in 4 months. Are the charges waived because the item was rejected and sent…
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Faulty PS4 - who should put this right?
Hi folks, Looking for some advice. Tl;dr: my ps4 has a fault, and I don't think I should have to pay to get it fixed. I'm looking for advice on what my consumer right are, and whether it's something I should be tackling Sony about (the manufacturer) or Argos (the retailer). Details: My wife bought me the PS4 for Christmas…
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Faultt double glazing - what are my rights?
My parents had some double glazed doors fitted in December 2016. Shortly after fitting there were issues with the doors sticking and the company sent someone out to fix them in early January. The problem has since recurred on pretty much a monthly basis. Each time my parents have contacted and someone has come out to "fix"…
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Amazon Marketplace Refunds
Hi, I bought a product through Amazon without too much consideration of the seller. After about 6 days, Amazon emailed me to tell me that the product had not been dispatched and that my credit card had not been charged. As such, I thought the easiest route was simply to cancel the order via the Amazon website, which was…
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Online store refusing to honour transaction
I bought a t-shirt from an online store a while ago. I thought at the time or purchase that it was a UK company, because they're called Crede LDN (which I took to mean London) and everything in the store is priced in GBP. After buying, I didn't get the usual confirmation message, and only after a little investigation…
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Thomas Cook Refund
Thomas Cook flew us to Cuba on 6th September (we later found out this was same day they flew out special assistance team). So on arrival we were told we were being evacuated this involved a 91/2 hour coach journey with no working toilet on coach and being given only 1 bottle of water the entire journey. We were then told…
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Getting my deposit back!
Hi All, just after a bit of advice please. A month or two back we paid a deposit to a pub/restaurant for my sons 21st in October. We have 32 people confirmed to come and celebrate with us which the manager informed us that we would have to pre order our choices, she had promised to email the menu across Now our issue is,…
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Sold as seen buyer wants to return
Hi there, I sold a car to someone I know from school. The car had a valid MOT and was all in working order. I had a contract drawn up saying sold as seen for £X to be paid in instalments of £Y per week (as the buyer was strapped for cash) with a deposit of £Z. Both parties signed and the car was driven away. The v5 was…
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Specsavers contact lenses complaint
Hi all, I was due to receive my quarterly contact lenses from Specsavers in July, which weren't delivered. Having contacted Lensemail, they have said it is up to the store to offer a discretionary refund/re-delivery as it is outside "the 30 day window" in which they are supposed to do so. Having gone backwards and forwards…
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juniveve scam
I did post in the credit card section regarding this a while back but the problem continues and i am so angry and wonder whether anybody can tell me who i can get in touch with...i have googled trading standards but it seems to be for different areas.. basically i saw an online ad offering a free trial of a face cream…
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returning faulty school shoes - Sports Direct wont refund!
So i bought a pair of school shoes for my daughter from this retailer. On the 2nd day of wearing she came back from school with the whole front on both shoes scraped down right down to the bottom layer of material. At the end of the week, the material on the strap was coming off. The store manager refused to take them…
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After some Amazon seller advice
I ordered a shopping trolley for my mother from an Amazon Marketplace seller which was delivered on 1/9/17. Less than 15 minutes into using it for the first time on the day of delivery the wheel feel off and upon inspection a metal pin that holds the wheel on was missing along with a washer. I emailed the Marketplace…
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Sliding doors to hard to push open - I think I was missold
We ordered some expensive patio doors close to five meters wide. One fixed, one sliding. When we went to the showroom all the doors opened easily as they were all the lift and slide version. We took our youngest son, who is the size of an average 11 year old, and he could open the doors and all doors were easy to open.…
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Phone Issue with o2
Hi All, I wasn't sure if this should be input here or the phone section, however if it should me moved elsewhere please advise. Long story short after two years of being on contract with o2 and enduring a faulty phone they supplied during this time, the Chief Executive's office agreed to give me a new phone with my new…
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Return postage on Faulty TV
I purchased a TV in June of this year and the other day the screen went blank no picture. Sound works perfectly. The TV came with a back to base warranty however the shop that does the repairs is in Birmingham and as I live in ayrshire I have to return it to them. They are sending me out a box as the original I binned then…
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Three
I'm aware I probably have no rights with the following issue but just curious on others thoughts other than "You idiot". So I have been with Three for many years, I'm technically out of contract as the 2 year contract is long up and I've just never bothered to sort out a new one. Because the account is quite old, back when…
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Original packaging required for return?
I ordered a pair of shoes online for my daughter. She decided she liked them so we threw out the shoe box they arrived in. However, the next day she changed her mind but the company has told me I cannot return the shoes as I no longer have the box they came in. Is this correct or can I challenge them? I received the shoes…
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Faulty car advice
Hi guys I need some advice, I purchased a car and just picked it up yesterday morning and today it has developed a fault.. A warning light came on saying the oil pressure is too low and the car should not be driven as it could cause engine damage. Luckily the car garage is only 2 minutes away from my house so went there…
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John Lewis/Lenovo Laptop Warranty
I returned an in-warranty Lenovo laptop to John Lewis on 1st August because it had a faulty charger. It also had a cracked screen, which i understood probably wouldn't be fixed as it couldn't be proven to not be down to simple misuse. I said i was happy to just have a laptop back that charged. Called them a few days ago.…
