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Wowcher that doesnt seem to exist
I purchased a Wowcher a few months ago for a non surgical medical procedure supposedly in Harley Street. I emailed the official address on the voucher as advised to do so but had nothing back and so a couple of weeks ago I happened to be in the area around Oxford St so I decided to pop in and book the appointment in…
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VAT request from online seller
Hi all, Hope I'm in the right place. Got an interesting email earlier. Over a year ago I paid for a software download from a US based developer. This morning I got an email through claiming that 'our system did not collect VAT at the time' and now I am liable for the VAT. It's only a tiny amount (less than 3 dollars) but…
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Returning shoes after wearing them - painful
I hope someone can advice me on this. I bought some very expensive shoes online, these are trainers, to be used in the gym. When I received them, I worn them at the gym but I found them to be uncomfortable/painful. I took them to one of the nearest stores and explained them the situation but they refused to return those…
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Boiler Cover - After 5 Years Company says Boiler contains Asbestos was never covered
I have Potterton Netheat boiler, and cover since 2012 from SSE. When the boiler was being serviced this year I was told it has asbestos by the engineer so he can not service it and left. Then SSE have said they can no longer cover me for the boiler. Initially I was told by SSE they would refund all of the years I had…
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Garage Refuses To Provide Invoice - Barclaycard Refuses To Assist Under Section 75
Hello, On August 1st, I took a newly-acquired secondhand Mercedes to a Mercedes mechanic in Larkfield, who was recommended on the Mercedes forums, to investigate a vibration problem. Upon collecting the car a couple of days later, the proprietor told me that the shock absorbers needed to be replaced at a cost of several…
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Cosumer rights advice on hotel booking cancellation and debt recovering agency
Hi all, Please help!! Can give me some advice on where I stand legally. I booked a hotel room through Booking.Com in March for a reservation on 7th September for 2 nights. The hotel and Booking.com site stated free cancellations up until 10 days prior to arrival. I didn't receieve an email confirmation from Booking.com to…
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Horrible shop experience. Short-changed.
Short changed by £5. Horrible experience. Hello, I went into a small stationary store, and there were two female members of staff at the two tills. I had purchased a few envelopes. The cost came to just over £3. Not all the items I purchased were price marked. As it was my turn, and as there was an elderly person in front…
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Online course a rip off - help!
A few months ago my wife pretty much hit rock bottom with her business and was lured into buying a 'get rich quick' type online marketing course. After an online 'consultation' she parted with a lot of money (thousands), before seeing any documentation, Ts&Cs, or really understanding what the course was about. When, a few…
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Oven warranty
Hi, im looking for some guidance on what steps to take next with my oven being broken and only 14 months old, i brought it from Argos and its a Bush oven. 2 weeks ago i noticed that the front glass panel was coming off the hinge of the door, i then tried to open the door resulting in both glass bits coming away from the…
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Free Gift rights
I got a free DashCam with my car insurance, its arrived faulty, On the website it says that I must cover return postage to get a replacement, Surely this isn't the case and rights are the same as if I have bought it?
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Problems With Tradesmen and What To Do Next
II'll try to keep this short and sweet. Back in around early October 2016 we had a roofing company out to get a quote for work that needed doing on our main roof (original rosemary tiled roof). Now we're not roofers so we asked what needed doing, whether we just needed repairs or an entirely new roof which we had already…
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Stainless steel household goods
I have about 5 "stainless steel" pedal bins in my house, some even have labels such as Rostfrei or Edelstahl on them (which means stainless). ALL are going rusty. I have been looking for true stainless steel replacements. There are many websites, and sellers on Ebay, all offering so called stainless steel bins which I am…
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Full Refund not Replacement
A new mattress arrived faulty. The online site have agreed it is faulty based on the pictures we sent them. We have been offered 2 options: 1. Return mattress for full refund less return delivery cost of £50+ 2. Free replacement We have lost confidence in the retailer and want to buy a different mattress elsewhere. Under…
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Dishwasher Faulty 2.5 years old - Reasonable to request repair or replace?
I have a dishwasher that I bought in the UK from well known retailer and well know manufacturer. I contacted the manufacturer but they informed me that it was out of warranty (even though I am pretty sure it had actually failed before that date but that is my fault for not initiating this sooner). I understand that legally…
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Car Stereo Warranty
I purchased a car stereo from a legitimate online retailer. It was a refurb unit that they were selling under their business name on eBay. It came with a 30 day warranty and it broke after about 90 days. Because it was only a 30 day warranty I wen directly to the manufacturer to see about advice/repairs to the unit. They…
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Everest windows; where do i legally stand?
Morning all. i need some advice on where do we legally stand with the following; So the Everest salesman came to our house on the 13th July and sold us 7`k worth of windows. We signed a contract and he explained before the windows were going to be made that a surveyor had to come to inspect the house and give us an 'all…
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Question on tradesman labour charges outside item guarantee period
I'm a tradesman and fitted some items for a customer in their house 2 years ago. There is no issue with my own workmanship, which I guarantee for a year (but will try and sort out any rare issues longer than that on a case-by-case basis). Most materials that I fit also have a 1 year guarantee as standard but the particular…
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Delivery gone missing help please!!
I ordered some clothes and they were supposed to be delivered by myhermes. My hermes say they delivered them to my porch. I DONT OWN A PORCH! The company I ordered from wants me to sign and send back a form and is telling me I then have to wait for myhermes to do an investigation before I get a refund! Can someone tell me…
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Faulty TV - Outside of Warranty ? - Consumer Rights Act
I know a little bit about the Sale of Goods Act and have found out that it has since been replaced by the Consumer Rights Act. We purchased a Smart TV from Currys PC World in December 2013 for £550. Over the last few weeks it has started to develop a fault where towards one corner of the TV (top edge towards the right)…
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Ebuyer partial refund under warranty
Yes, I understand this i standard practice from ebuyer where they can get away with it. However, in this case I bought a Toshiba internal hard drive (with 2 year warranty) from them just under 2 years ago. The drive went crazy (SMART errors galore) and I looked into a warranty repair / replacement. Toshiba's guidance on…