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Partial order return, retrospective delivery charge
I ordered some items from an online retailer. The order quantity qualified for free delivery. I subsequently returned some items and appear to face been charged retrospectively for the delivery. Their website makes no mention of this, can they do this?
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Plumber Help needed......
Hi, I just joined this site as I need someone's help as I don't know what to do. I had a shower installed last week. The plumber said the water pressure was too low and we needed a shower pump. He came the following day and installed it. It worked when he left but did not the following day (no hot water). I called them…
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Courier purposely not delivering parcel
Hi, I live in a very small village with no shops, my house is down a dead end street, i have CCTV on my front door and a view down the entire street, there is only one way on my street. My Car battery failed so I ordered one on the the 5th that was shipped with 24hr delivery, the next day i spent the day tracking the…
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What are my rights if an online seller refuses a refud over damaged packaging?
Problem has been fixed
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Lenovo Yoga 900s John Lewis Problem
Hi all, I was hoping for some advice. I recently purchased a Lenovo Yoga 900s laptop from John Lewis online (credit card). Approx 2 months after delivery I noticed 3 lighter spots on the LCD display, only visible with high brightness and light-coloured backgrounds. They were small, differently sized (not exact circles) and…
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Effect of damage on double glazing guarantee
Hi, I just wondered if I could get any thoughts on the following situation. I recently had a new uPVC door installed in a house that I rent out. Unfortunately, the tenant had a contractor install an alarm sensor on the door, which resulted in four holes being made in the door (one of which went right through a narrow part…
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Seller gave us wrong item after return and asking for money now
Hello, We purchased an expensive speaker which didnt have the battery life and didn't charge properly as stated when we bought it, so we returned it and they replaced it. All was good and have been using the speaker. We have had a call saying they've replaced it with the newer, more expensive model by accident and are…
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Small Claims Directions Questionnaire - which court?
We're in the process of taking a internet trader to small claims court - they've refused a refund on faulty goods. I have a couple of questions about the directions questionnaire: 1. Which court? We'd naturally like to choose a court near to us (Manchester area) but we assume the trader will choose one near them (East…
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Cowboy plumber help, please!!!
Hi, I just joined this site as I need someone's help as I don't know what to do. I had a shower installed last week. The plumber said the water pressure was too low and we needed a shower pump. He came the following day and installed it. It worked when he left but did not the following day (no hot water). I called them…
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bank fraud
I received an email saying I was entitled to a tax rebate and I needed to submit my bank details in order for it to be paid into our bank account. 4 days later I received a phone call from a man saying someone was taking money from our account, he said he was from Nat West. He said would I like him to help me and put my…
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Wickes Kitchen Unit not as pictured in Catalogue
Hi, We've recently bought a kicthen from Wickes. We're paying on finance, had the designer come to the house and do a full design, and we are fitting it ourselves. We've just come to build some dresser units. High level, Glass fronted and while all the doors are fine the cabinet is oak veneer rather than spray painted…
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Broken bed concerns
Hi everyone. After a bit of advise. I recently purchased a new bed from a large welknow local retailer. Within 6 months one part of the divan base had broken. I contacted the retailer and they were great. They asked for some pictures and then confirmed they would be delivering a new divan base. We had to wait around 3…
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'Lost' Royal Mail Parcel
The Background: Royal Mail has 'lost' a parcel that they tried to deliver to my home. The postie left one of those familiar red cards stating I could collect the parcel from my local sorting office - but apart from my address and the postie's initials, the card has no other information on it (usually there is a code which…
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Currys lose delivery items with courier, and won't refund you until they find them!
I ordered it item from them on Saturday for 'guaranteed next day delivery' (Sunday). On Sunday morning, I got an email saying my delivery had been 'upgraded' to Tuesday! I rang to complain, and was told the DPD had sent it to the wrong depot, and it would DEFINITELY be with me on Tuesday. On Tuesday I got an email saying…
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Council Tax help
Hello, I'm new to this but asking for some kind advice. I currently pay my council tax in 10 monthly instalments. I am also in my 4th year of an IVA so my funds are limited. I have always paid my council tax on time. Then in April this year, some 'kind' soul hit my stationery car leaving damage. I had to get it repaired to…
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Q2 - Visa Chargeback scheme
Does anyone know whether the VISA chargeback scheme would cover a written offer of compensation of just refund for services not received. Giving details appears to hamper things. Many thanks
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Faulty Wardrobes
Hi, just after some advice. We purchased 2 wardrobes and 2 matching sets of drawers from a department store last year. Unfortunately one of the mirrors slid off the wardrobe door in the night and a fitter had to come out and fix it. The store contacted me last week and said as this had now happened to a number of people…
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HELP PLEASE? Gift card and credit card bought item want to return one
Hi there in new to this forum however I'm looking for help and guidance I recently bought a few new items of clothing from river island . I am wanting to return a pair of trousers from there and have the money back onto my credit card . However I also payed for other items via gift card . I still have the receipt are river…
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Catalogue want payment for a returned item
Please may I have some advice if I am liable for payment of a used returned item? I ordered a pair of trainers, which arrived with an 'substitute sticker' on the box. The design was the same and the box stated the correct size. I was confused to the substitute but it all looked ok. I wore the trainers once and they rubbed…
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Employer not paying fuel expenses
Hello, I'm just after a bit of advice. Sorry if this is in the wrong section I started a permanent job around two months ago, before ultimately leaving one month later due to receiving a financially better offer. I parted on good terms, worked notice etc. As part of my role, I was required to travel in my own vehicle. I…
