returning faulty school shoes - Sports Direct wont refund!

Chris_P_2

So i bought a pair of school shoes for my daughter from this retailer. On the 2nd day of wearing she came back from school with the whole front on both shoes scraped down right down to the bottom layer of material. At the end of the week, the material on the strap was coming off.

The store manager refused to take them back.The Area manager refused to take them back.

They claim its "a scuff".

my questions:
1) if the product is faulty can a retailer claim the money back from the manufacturer?.

2) as I am adamant that the shoes are faulty (I used to work for the company in management and know full well its a manufacturing fault) what are more options now? Trading Standards?

takman

Chris_P wrote: »

So i bought a pair of school shoes for my daughter from this retailer. On the 2nd day of wearing she came back from school with the whole front on both shoes scraped down right down to the bottom layer of material. At the end of the week, the material on the strap was coming off.

The store manager refused to take them back.The Area manager refused to take them back.

They claim its "a scuff".

my questions:
1) if the product is faulty can a retailer claim the money back from the manufacturer?.

That all depends on the contract they have with their supplier. As it's a Business to Business transaction (them buying the shoes) then by default they would have no right to claim money back for faulty shoes.

Chris_P wrote: »

2) as I am adamant that the shoes are faulty (I used to work for the company in management and know full well its a manufacturing fault) what are more options now? Trading Standards?

Trading Standards don't take complaints from individuals so that's not an option. The onus is on them to prove the shoes are not faulty, but it does sound like they are pretty sure they are not faulty.

You could try contacting the manufacturers and send them photos to confirm if they think they are faulty or not.

Fosterdog

How exactly can the shoes being scraped down to the bottom layer of material be a manufacturing fault? They must have had some sort of physical impact to cause the "scrape".

deaston

Chris_P wrote: »

So i bought a pair of school shoes for my daughter from this retailer. On the 2nd day of wearing she came back from school with the whole front on both shoes scraped down right down to the bottom layer of material.

I doesn't sound like they're faulty - they've been scraped down to the bottom layer. That's not a manufacturing fault, but you could argue that they're not fit for purpose if a child managed to do this to a shoe designed for children in as little as two days.

How long was it from purchase to you going back to the store?

Fosterdog

deaston wrote: »

I doesn't sound like they're faulty - they've been scraped down to the bottom layer. That's not a manufacturing fault, but you could argue that they're not fit for purpose if a child managed to do this to a shoe designed for children in as little as two days.

How long was it from purchase to you going back to the store?

What if the child deliberately dragged their feet? Kids do that some times

rach_k

Do they have bikes/trikes in the playground? They do at my kids' school and you see some daft kids scraping their shoes horribly. I wouldn't expect any shoes to stand up to that, the kids just need to be told not to do it.

macman

The contract between the retailer and manufacturer is irrelevant: your contract is solely with the former.

z1a

Fosterdog wrote: »

What if the child deliberately dragged their feet? Kids do that some times

Kids definitely do that if they don't like the shoes.

Manxman_in_exile

z1a wrote: »

Kids definitely do that if they don't like the shoes.

Actually they do it anyway...

deaston

Fosterdog wrote: »

What if the child deliberately dragged their feet? Kids do that some times

How does that make the shoes faulty?

AndyPix

macman wrote: »

solely with the former.

Pun intended ??