Wrong prescription provided

aav

I went to Boots about 3 months ago for an eye test but did not buy any glasses at the time. They said my eyes had improved a little. About a month ago I purchased a pair of glasses online but when I put them on they gave me a headache and were a little bit blurry. At first I thought it was because the prescription was slightly different and kept using them for a few more days. After that I gave up and went back to my old glasses. Today I went for an eye test with Vision Express and the prescription is totally different. They say my eyes have slightly got worse which to me makes sense as I am using the computer more at work. I just want to know where do I stand with my new glasses being the wrong prescription?

pinkshoes

How far out are we talking? What are the values in each sight test?

My eye sight varies depending on how tired I am!

aav

This was the original prescription.

Sphere (SPH) Cylinder (CYL) Axis (AXI)

Right Eye +1.50 -0.75 115
Left Eye +1.00 -0.75 70

My second prescription is this

Sphere (SPH) Cylinder (CYL) Axis (AXI)

Right Eye +2.00 -1.00 111
Left Eye +1.50 -1.25 70

DCFC79

Not sure how it can be done incorrectly but anyway Id look at getting a third 1 done eg Tesco, its what Id do before I decided on my next move.

Although Im suspecting Boots have made an error somewhere.

photome

There isn't much difference in those prescriptions

As has been mentioned your eyes can be different depending on the time of the day and how tired you are


Have you had the glasses test d to see what prescription they are, I don't trust these online companies to make glasses to the correct prescription

Hermia

photome wrote: »

There isn't much difference in those prescriptions

As has been mentioned your eyes can be different depending on the time of the day and how tired you are

I agree. Also opticians may tend to interpret the results slightly differently. My current optician is quite conservative and will only change the prescription if there has been a significant change or if you have been having problems. He doesn't like messing about if it is a half a wotsit difference because the eyes can change so if I am having no problems he is happy. My last optician would want new glasses every time there was any change at all so I could see how both of them could produce a different prescription from the same test.

qsk

I am under the impression that there is a regulation that if the prescription is wrong, the optician that provides the prescription needs to rectify it.

I was in a similar situation before: had a prescription from Boots but got new glasses from Asda. The glasses did not fit well. Asda said the prescription was wrong and issued me a new prescription. I took that to Boots and they offered to refit with a new pair of the same branded lenses (Hoya) free of charge. This was a few years back. Boots optician has gone downhill since unfortunately...

Undervalued

It is also possible that the prescription is correct but the glasses have not been made correctly. Left and right swapped would certainly make things blurry for example!

Also, when ordering online, the PD (distance between your eyes) is important and is not normally written on the prescription as it is not a legal requirement to do so. If that is wrong it will make things a bit odd. Finally, if the glasses are intended for reading it is normal to reduce the PD by a couple of mm from the stated figure. If it was assumed that the glasses were for reading, but they are actually for distance, that could give some issues.

You can save a lot of money online and get very good results but as soon as there is a problem it is down to you to work out who's fault it is.

kirtondm

I am under the impression that there is a regulation that if the prescription is wrong, the optician that provides the prescription needs to rectify it.

No least off all because you will have trouble with proving the orignial prescription was wrong. Just because another opticain has found a diffrent result both are essenitally an opinion. As a general rule the people who supplied the spectacles would normally rectify it as they have the contract and made the money.

In the world of internet supply this makes things very difficult. Their is not a great deal of diffreence between the two prescriptions. Prescriptions do vary day to day.

photome

would be good if the OP returned to let us know if he has had the lenses checked