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Faulty handheld, store wants to take it away for testing rather than just replace
Got a Vita for Christmas off a very generous relative, but it has a intermittent fault in that it takes about 4 hours to charge then drops the charge almost instant despite being turned off, sometimes I disconnect from maints and its gone within a hour(and once it went straight away) and a few times have left it charging…
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Hotel room charge USA disagreement
So we got home from Florida disney last month. When we were there we used the room charge facility, it's all got PIN numbers etc. anyway on our last day we checked he bill and there was a $400 purchase from one of the art stores that was no way ours. We didn't loose our cards or anything and it was 1 purchase on the 3rd…
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Options? Item has design fault - replacement not fit for purpose
Hi All, Just wondering what options I have. On the 7/7/2013, I purchased a Fitbit Flex from Argos and tonight the band has snapped clean in two. First thing i did, was search google and it appears that its a problem that lots of people are experiencing, some within a few days, some (like me) in a few months. It appears…
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Welcome Break Booking through late rooms
On Saturday, I made a booking for 3 nights at a Welcome Break hotel through late rooms. After entering my details on the laterooms website, I completed the booking at £25 per night and received a confirmation page and follow up email On arrival tonight, I was told that my debit card payment had failed and that if I wanted…
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consumer rights?
I ordered through Groupon a Christmas hamper from fineflora as a gift to be delivered on 21st December. I found out on Christmas Day that this was not delivered and the recipient was at home all day. I contacted the supplier by e-mail on Christmas Day and received a reply 28th stating that they were sorry and could I…
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Returning Faulty goods
Hi - my daughter brought a dress from Primark before Christmas - after wearing it twice the zip has broken - she normally saves receipts but typically can't find this one! Are Primark obliged to give the full refund if the dress has now gone down in price or are they legally entitled to just give her the reduced refund on…
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Magazine subscription gift not recieved- where do i stand?
hi, im after some help please! I took out a magazine subscription with country living in aug/sept & they had a free gift of joules wellies. in the small print, there was no wording saying it would only be available to a small amount of subscribers or anything to suggest I would not get them. fast forward to now, 6 emails…
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Nightclub bar refusing to give me change.
Abit of a strange one this question I think, and unsure if this is common or not so thought I would ask. Firstly, apologies if this is not in the correct forum, but it looked like it fitted in here more appropriately than other forums on the site. Right, the title is somewhat over dramatic, but basically when I go to a…
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Not received item ordered online from theworks.co.uk more than 30 days ago
Hello, this is my first post so apologies if it is in the wrong section. I ordered some books online at The Works on December 4. £27.99 came out of my bank a few days later, but I never received my order within the stated 5-7 days. I logged an online form with them on December 14 (they have no phone number for customer…
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Cycle to work scheme, but bike stollen
My son bought a £500 bike through the cycle to work scheme, and the payments have just started to be taken from his bank account. Problem is, the bike was stolen last week, and although he made sure to include his bike in with his house insurance, his insurers are now saying they wont pay out on hire purchase agreements.…
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Need advice about LiveDrive
I started a LiveDrive account in mid December last year, which I (voluntarily) did not convert into a paid account, because I didn't have the money at that point. I renewed it a couple of days ago; what I was hoping was that the renewal date from then on would be in January. Unfortunately, it looks like it isn't the case,…
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Open Post What can I do?
I've just got the christmass presents for my children through the post. As usual, the parcel has been "cut" (scissors??) to peep to know what is inside. I am absolutely fed up of having this situation every year. I have been several times to the post office to complain about it. What can I do??
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Can I get any compensation ?
Ok so firstly, 2 year ago, I got a 25 litre keg from Wilko's for my homebrew, the seal around the tap was poor quality and I had around 3 gallons of it on my floor. I though isolated incident, cleaned it up and Wilko's refunded me for keg and loss of ingredients - simple as that. Now this christmas I fancied a go at doing…
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washing machine - repair/replace
I purchased a washing machine and just before the warranty ran out 7 months ago it developed a fault so rang up someone came out and fixed it and I had another years warranty put on it. Since then it developed the same fault again and once again it was fixed - this was around 3 months ago and now it has developed the same…
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DFS( Buying a sofa)
I wonder if anybody could help me. I bought a sofa just before new year from DFS, approximately 4 or five days later I phoned the DFS Department where I bought the sofa and stated I wanted to choose the same sofa but in a different fabric(£200 cheaper). I was told DFS allows three days to cancel. If after three days the…
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Ebay Refund via Credit Card Company?
Just wanted some advice about an ebay purchase that has since become faulty. I purchased this chair in September 2013 from the same seller. I learnt the hard way that it's a terrible product! First and foremost it's not a massage chair at all. It's more like an overblown vibrator! :| Anyway, I ignored that and persevered…
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Need advice on how to proceed with very.co.uk
Hello everyone, I bought a HP laptop from very.co.uk which was delivered on Friday, unfortunately the screen has a dead pixel in the bottom left hand corner. I emailed very to try and arrange an exchange or this for one in full working order and they've been brushing me off all weekend telling me I need to contact HP…
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Homebase Kitchen Installers are Rogues
I purchased a kitchen from Homebase. It was installed by Homebase kitchen installers. I purchased it on interest-free credit in January 2013 on a Homebase offer via Barclays Finance. There were a number of problems with the installation. This included the installers caused a gas leak in my property which could have killed…
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Office returns policy = no refunds
I bought a pair of leather boots from Office as a gift. After giving them to the recipiant I was told they do not fit as they do not fit around her calves. After returning them after Christmas, 30 days later, I was told they only exchange or give a gift voucher for the value. Do I not have any rights to return these as I…
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Argos 30 day exclusion with XBOX One bought 3 weeks ago
Hi There I bought an XBOX one on my argos card 3 weeks ago and last night it refused to accept any discs. I have spoken to Microsoft and they are telling me to return to the retailer first. Argos say its excluded from their 30 day money back guarantee. If I send it back to Microsoft they will send me a new one but they…
