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Hertz Mis-selling Car Rental 'optional' extras
Hertz at Gatwick airport - I went to the counter and asked for a quote for the cheapest option of hiring a car for five days. I was told it would cost £350. I asked if there were cheaper options available and he said “The cost will be £350, sign here to confirm you want the car for five days and let’s take you to the car”.…
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Manufacture defect 2 years? Purchased outside UK
I have returned an electric heated dive top which has a faulty controller. Although over a year old (less than 2yrs) I am interested to know if I have any chance of the company covering costs? They have identified that the controller is at fault but are asking for approx £70 to replace. A new top would cost approx…
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bought an iphone 5 on ebay really need advice, Thanks in advance
i bought an iPhone 5 on eBay, it was sold under parts or not working it had a cracked screen and showing no signal in the UK , the seller told me it was unlocked when i received the phone it was locked to orange uk and blacklisted, i knew it would probable be blacklisted as it was showing no signal.In the description he…
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Received damaged Goods. Currys refusing to replace item. HELP!!
Hi, I received a damaged Zanussi fridge/freezer from Currys (approx 26th Oct 2013). Significant dent to side of item, near the bottom next to the motor. Unpacked and installed into fitted kitchen by delivery men. Damage only noticed 4 weeks later when the fridge/freezer was slid out due to an electrician needing to access…
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washing machine 7 months old & having problems
on one particular day it just stopped while it was half way through the cycle so I had a washing machine half full of clothes & water. managed to sort that issue and thought that was sorted. now in the last couple of weeks I've noticed my washing machine getting louder when it's on it's spin cycle & today while it was on…
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got my order and someone else's -what next?
Briefly, ordered an item pre xmas, when it arrived via courier it was not my order (address on box correct but documents enclosed envelope for different person) I rang the supplying company and they were apologetic, and sent out my order the next day. when i spoke to them they advised that they would be in touch re picking…
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Are You Happy With The Financial Ombudsman Service?
I've been concerned to discover that the Financial Ombudsman Service (FOS) appears to side with the financial institution to the detriment of the consumer. In my limited experience, when they're at the stage of liaising between the consumer and the financial institution, they seem to accept what the financial institution…
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Broken-down van
I bought a used van from a main dealer and picked it up (paid by debit card from a business a/c). Within ten minutes there were warning lights on the dashboard and it had to go back for attention. One day later they've told me that the van (which came with a 1 year warranty) is uneconomical to repair and they've given me a…
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Can a store be sued for selling dangerous shoes
Recently I purchased a pair of trainers form a leading supermarket (their own brand). Little did I know but when the trainers came into contact with any moister, the soles became very slippery on almost every surface. Yesterday I slipped and fell, as a result hurt my hip. Is selling footwear like this negligent and do…
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Restaurant closed, can I get a voucher refund?
My parents kindly gave me a rather large voucher for a local restaurant as a nice Christmas pressie! However when I went onto their site today I saw they have closed down. Worse than that, they only just updated the page 3 days ago (according to wayback machine) and prior to that there's no mention they were about to…
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ongoing problem with bathroom company
I have had an ongoing problem with a bathroom i had fitted back in May2013 which as a result of - I didnt pay the outstanding balance. I finally received my electrical compliance certificates in the week leading up to Xmas so decided I would pay the company. I sent a cheque by registered post on 24/12/2013 but it is still…
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Call out charge
I would like people's opinions please. Dishwasher repair man turned up over an hour late and stayed less that half an hour, typically the dishwasher decided to work so there was no fault to repair, he turned it on/off several times. He wants us to pay £45 but said he won't charge us again if it stops working again. He…
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Pre-owned PS3 - sent unbranded accessory
Hope someone can advise me here as Game customer service have been useless so far. OH bought a preowned PS3 (here) just after Christmas. The photo on the site shows the console with a Sony controller. The console arrived yesterday but with an unbranded controller. Tried contacting Game via Twitter but they responded saying…
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Kodak Hero 5.1 Printer
I bought a printer on Amazon Sept 2012, it went wrong so contacted Kodak who replaced it end Jan 2013. The replaced printer has now gone wrong and Kodak are telling me it is out of warranty as the replacement one only gets 90 days and not a year. Is this right. Surely the new printer gets the same 1yr warranty from when I…
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Washing machine issues
Not sure if this is the right forum - it's a mix of washing machine problems and consumer rights. Just moved into a house (late Dec) and bought a brand new washing machine to go in it from a large online retailer. I paid extra for installation, which they half did, but they couldn't finish properly. This wasn't really…
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would you give your sort code and bank account number at the door?
yesterday I had 2 very nice guys at my door asking me to donate monthly to the RNIB it was only 2 quid a month or something so I thought I would but they left till the very last second - trying to be casual as they asked - for my bank account number and sort code would it be legit or silly to hand that over to complete…
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It was faulty but then i broke it.
I bought an android tablet off amazon. It was OK to start with but quickly developed a fault where the screen would ghost when the power was low. I tried to ignore it to start with but it got worse. Recent reviews suggested lots of people had the same issue. I was thinking I must get on and return it when I dropped the…
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O2 offering lower value replacement phone
Just under a couple of years ago I purchased a Sony Xperia Arc S with a two year contract. About half way through that contract, within the terms of the agreement I downsized to the cheapest tariff. The phone has now developed a fault whereby my own voice echoes back and the other person can't hear me (it's not actually a…
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Brought 2nd console but sold as New
I brought a 3DS console from Game today (6/11/14) which was sold as new. The man at the till told me that someone had brought it back sealed and that the owner didn't want that colour. It was sold to me as brand new. Upon opening it home, I found that the console wasn't on it's master settings, and there was a picture on…
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Success thread?
Hi :-) Just joined (tax bill issue) and am looking around the place as you do. Came across this forum and have been reading it. Just wondered if there is a thread/forum to post consumer rights success stories? As a 'tight' Yorkie I value my 'you're not getting owt out of me' reputation and have a couple of consumer rights…
