got my order and someone else's -what next?

mousegirl3

Briefly, ordered an item pre xmas, when it arrived via courier it was not my order (address on box correct but documents enclosed envelope for different person) I rang the supplying company and they were apologetic, and sent out my order the next day. when i spoke to them they advised that they would be in touch re picking up the " other" order.

My order arrived.

I have heard nothing from them re the other order. I have emailed them but nothing.
Do I quietly give up and "gain" the other order ( probably worth £20) or do I waste more time and money doing the right thing?

I sort of feel morally I should send it back but am irked that it will cause me inconvenience. ( small children. V small busy post office :eek:)

thanks

wealdroam

I would do nothing more but wait for their response.

Do not worry, you only have to look after the stuff for six years then it is yours.

ThumbRemote

It's their job to collect it, not your job to send it back to them.

There's a set process if you want to get rid: http://www.adviceguide.org.uk/wales/consumer_w/consumer_common_problems_with_products_e/consumer_lost_found_and_uncollected_goods_e/how_to_dispose_of_left_behind_goods.htm

Mupette

thought it was a year and one day

wealdroam

Mupette wrote: »

thought it was a year and one day

Oh.......................

shaun_from_Africa

I would send them one final e-mail asking them to arrange collection of the goods, and give them a time for collection that is convenient to you.

If you think that they are worth about £20, the retailer concerned would have paid well under this amount and they would probably end up losing money if they paid for a courier to collect so I wouldn't be surprised if they just told you to keep them.