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Help Tax return mistake, do i have any rights?!
Hi All, Please could you help, i have made a bit of a mess up. We have just submitted a tax return online to a website called taxreturn gateway. Being its my first one, i have just learned this is NOT the HMRC, hence why it was quite simple! Its a third party that check my details and then submit for me to the HMRC and…
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Money taken from bank in 2011???
Morning, I'm after some advise before I proceed incase I've got no chance! It goes back to 2011. I booked a spa day through Groupon for £65, which was paid through Paypal in Feb 2011. We phoned in Aug 2011 and booked our day for Sept. Everything went fine and that was that! I was clearing out my old bank statements etc…
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Travel expenses when getting refund..?
Morning all, I'm a long time follower of thee email and forums, however this is the first time I have needed to post as i'm not too sure on my rights in this case... My son received a wooden garage for his 1st birthday, it comes from Sainsburys. Yesterday the OH took it back for an exchange as it was faulty (the car lift…
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BHS-Sofa cushion flat after 3 yrs?
Hi, I'm looking for some advice before I speak to BHS about my sofa..and possibly a bit of reassurance that I am not being unreasonable :) (actual questions at the bottom if you don't need the backstory) I bought a 3 seater "madison" leather sofa from them 3 years ago (almost to the day) in-store, for about £700 (so,…
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Who pays return postage?
I saw a well known brand of mattress I wanted on a retailer's website and called the number on their site to order, I paid by credit card. They did not deliver on the day they quoted me (Monday) so I wasted a full day at home for nothing. It arrived yesterday (Friday) but after unwrapping the item (it was in a huge box) I…
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Am I entitled to claim my money back?
Hello, I'm sorry if this is the wrong place to post this but it seemed to be the best place, hopefully I can get some useful advice from the forum. Thanks for your replies in advance. Here goes...In June 2009, my mum paid a £195 deposit to Football Showcase Ltd for my brother to go on a Pro Training Academy Course in…
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Online retailer refusing to offer refund on January sale items.
My wife bought some underwear from Ultimo on Boxing day, which was discounted from their usual RRP. Upon receiving the items she has saw that they are all 'hand wash only' and doesn't want to keep them. Nothing has been tried on, all tags and packaging are as they've been received. She went to fill out the return slip and…
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M&S Outlet
M&S want me to pay for return even though I conforming with the DSR 7 day return rule, what rights have I?
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Returning rubbish sold by a company now in administration,
Hi MSE, please help :( I bought some items online & paid with Paypal last month. I had half the order cancelled and now most of what they sent, I wish they didn't. A few items are dirty/scratched/unpackaged and a couple don't look the way they did online. Tried to return them instore, they refused and told me to write to…
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Phone Case
4 weeks ago today I bought a phone case from Victorias Secret Pink shop for £26.50 (had a £10 voucher so only actual cost was £16.50) it's hard plastic and I had to really force the case on and the edges weakened but I didn't think anything of it however my husband needed to borrow my phone last week so we tried to take…
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Cancelling a direct debit for a gym membership
Hello, I joined a branch of MegaGym in early December, when I when to train i wasn't happy with the gym facilities so went home cancelled my membership and direct debit. I have recently received a letter regarding my direct debit being cancelled and the company requesting immediate payment. Question is, where do I stand…
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shoprush failed deliveries
I placed an order with shoprush in November as other forum members had good deals with this company. the order failed to arrive and i contacted them and was advised to wait 15 days so they could claim from royal mail. after 15 days i advised that there was still no delivery so they said they would re-issue the order and…
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Returning unsuitable goods
I went to try and return a Babyliss secret hair curler that were exempt from the 30 day money back guarantee at Argos, was refused my money back because the box had been opened, but in order for me to find out the goods weren't suitable for very long hair, I had to open the box and read the instruction booklet. Does anyone…
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Mis-sold a Sofa (and chair)
Hi all, first time poster :) Just before Christmas my partner and I were looking to buy a new sofa and chair as our existing one had come to the end of its lifespan. We enquired at a local shop (Suites Direct) that specialises in end of line suites at very good prices. We were in the market for a 3 seater and single chair…
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faulty goods,no refund after 14 days?
Please help! I bought a tablet for my father for Xmas from ideal world. Ordered on Nov 3. He opened it on Xmas day and plugged it in to charge. Connection is very loose in tablet and therefore the tablet won't charge properly,it only reaches around 9%. I contacted ideal world who said that as it was not returned in the 1st…
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Small Claims Court- Help
Hi, I'd appreciate any help I can get I am fast running out of ideas. I issued a small claims action over 12months ago against a company for a failed damp proof. We went right to the end of the process inc mediation when the company went bust ! This company was a ltd company. The liquidator told us the company had no…
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Mail Order Co. refusing to accept return of faulty X-Box
My son's partner purchased X-Box as a gift for my grandson from mail order company in October but it was found to be faulty when powered up on Xmas Day. Mail Order company says that because item was not reported/returned within their terms (28 days), the X-Box must be sent for repair and gave a location in Czech Republic…
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Incorrect sofa delivered....
Hi, I ordered a natuzzi leather corner sofa from BHS Home over 10 weeks ago, yesterday the sofa arrived but instead of sending a one seater for the corner they sent a 3 seater. I accepted delivery of the two correct pieces but I refused delivery of the 3 piece (basically it wouldn't fit in the door!). I have checked all my…
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Mighty Deals let down
Hi, I purchased a tablet from Mighty deals and parted with my cash on 1st November 2013, waited for delivery .... and waited ... it finally turned up mid December and the screen was cracked. Rang them, probably half a dozen times before I could get an answer, they emailed me the address to return it to, which I did by…
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Wrong cable?
Hi, I bought a television from Currys yesterday and for some reason it came with the wrong cable. I contacted their customer service by phone within the hour of purchasing it. The lady who I got through to tried to get in touch with the branch I bought it from, but there was no response so she said she'd get them to phone…
