-
Vision Express Customer Satisfaction Guarantee
Hi Guys, Ordered some glasses from vision express (In Store) yesterday, and was pushed towards spending £170 on thin lenses. As part of their satisfaction guarantee VE discuss refunding the difference for glasses that can be bought in store at another retailer. I Have seen my glasses at SelectSpecs for £100 less for the…
-
Parking ticket for exceeding time limit for a restaurant
My father visited a macdonalds restaurant on the 28th december near the 02 area where they had 1:30 mins free parking to drop a friend off for a show, and came back to the same restaurant later on in the evening. However today he was given a parking notice by met parking services of exceeding the 1:30 min as they counted…
-
Wheelchair falling to bits after 6 months...
Hey, Looking for some advice please? My partner and myself went wheelchair shopping in June, and as it was his first one and something so specific(needs measured etc) we felt going to a shop was the best option. We went to a local shop and settled for one at circa £1000. The only one they had was the display model, and as…
-
Argos delivered faulty white goods
Hi all, Argos delivered a tumble drier on the 31st of Dec. There is a fault on the drum and they were made aware immediately. Today (3rd Jan) they sent an engineer out who didn't even have to look properly to see that they had not fitted the drum properly when it was assembled. The engineer is writing up his report but in…
-
Scam - nutra green coffee & ketones
Hi guys, Sorry if this has been covered in another thread, but I've just been scammed by Nutra Green Coffee/ Ketones. The company were offering a free trial (just pay P&P) for some diet pills. I double checked what I was signing up for online - but there was no mention of a regular payment being required. It's now 15days…
-
DHL wants me to pay VAT & Duty for items I have not ordered
Hi, I'm asking for advise, I got stuck in this situation with DHL My credit card was fraudulently used in July, we notified MBNA and they started the investigation. I few days later a DHL delivery man turned up, I explained to him about my credit card situation, he said in that case he takes some notes and takes the parcel…
-
Getting an e voucher for sale items returned help
bought stuff in a sale at christmas, and returned some of it and i have i been given a e voucher for the value. Surely they cant do this? given the The Distance Selling Regulations. i wasnt aware that this would would of been the case otherwise, i wouldnt of bought from them. Paid via Paypal. Need some help before phoning…
-
refund query
I hope I am posting in the right place, being going round and round in circles on the forums to find where to post. I ordered some items on line and paid by debit card. When the items arrived I decided to send them back for a refund. since then I have a new debit card and the old one that I made the payments with is no…
-
Double Glazing
Hi I had double glazing installed in April 2010 by a company I'd rather not name at this point. Ever since I've been trying to get them to finish the remedial work. Eventually at the end of last year I had Trading Standards involved which culminated in the MD and TS coming to my house. The MD said there was nothing wrong…
-
Enforce a court judgement against a bank account?
A friend has a dispute with a builder. Builder is hiding behind two 'old/false' addresses on their websites. Confident of getting a judgement against the builder [most likely by default], but then concerned about enforcement of the judgement [always the most difficult part of any action, imo]. She has the builder's bank…
-
Damp Issues
Not sure if this is right place to post so feel free to move.. We have severe damp issues and water ingress on the gable end of our house.....have had several builders opinions and the suspicions are that the cavity insulation installed by previous owners may be to blame......it has a 25 year warranty which is still valid…
-
Returning Faulty Xmas Present
My Mum bought me Champneys massaging slippers from Boots for Xmas. But when I put in the batteries only one of the slippers works. My Mum kep the receipt and gave it to me so I can return them. She said she had made a point of asking for gift receipts but this one doesnt say anything on it about it being a gift receipt -…
-
MAC Concession Return Help!
Hi everyone, this is my first time posting here but I'm looking for some advice. I'm normally pretty savvy when it comes to getting refunds and exchanges, but this particular occasion has me stumped. I'm really hoping someone can shed some light! I bought a mechanical eyebrow pencil from a MAC cosmetics stand-alone shop…
-
Missing parcel and neighbour
....................................
-
Headphones Broken - Warranty Return
Hi Guys, Basically I purchased a pair of Beats headphones for my son 14 months ago from Amazon and as of New Years Eve they have stopped working. I have approached Amazon to get the items repaired under warranty on the basis of the fact that they have a manufacturers 2 year warranty plus I believe the 1999 European…
-
MSE News: Christmas gifts not up to scratch? Here's what to do
"Were your Christmas gifts not what you’d hoped for?You may be able to get a refund, an exchange or a repair..." Read the full story: Christmas gifts not up to scratch? Here's what to do Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to…
-
Who is contract with, "booking agent" or owner?
I hired a house for Xmas through a very well known "cottage" website. The house was not as described, and had significant faults which significantly affected our enjoyment. I have e-mailed the people I booked it through and asked for compensation. They are contacting the owner to get his view before responding. One part of…
-
Tesco partial refund under sales of goods act
I rang Tesco regarding my digital camera which has broken after only 18 months. I know it is out of warranty and good enough they said that they would get someone to call me as I'd be covered under the sales of goods act. I paid £189 for the camera 18 months ago and they have offered me a £75 refund. Can anyone let me know…
-
Gift returns - Tale of two retailers
Why can't we have a standard returns policy operated by all retailers? Took an item back to Selfridges after Christmas - no problems item returned and credit voucher received - excellent! One happy customer! Took an item back to Armani Exchange- they extended the return period to 28 days over Christmas but only for…
-
Obtaining a refund on defective lap top from Amazon Seller
I bought a lap top (using a credit card) from a seller on Amazon on 16th November. We checked it turned on to check it was okay, turned it off, then wrapped it up for our son to open Christmas day,. Within a couple of hours, two black lines appeared on the screen, which then overheated. There was a smell of burning and…
