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Consumer rights
Archives for January 2014
Discussion List
Faulty shoes from Clarks
Hi, I paid £90 for a pair of men's shoes from Clarks in October, but the heel broke about 6 weeks later. Two cobblers (an independent and a high-street chain) said they couldn't repair, but advised I return them to the retailer because it appeared to be a "manufacturing defect". Clarks kept the shoes for a week, then…
Faulty Tumble Dryer: Refund?
Can anyone offer me some advice please? I have a John Lewis tumble dryer which has only ever been used lightly. It cost £400 new but developed a fault a month outside of its 3 year warranty. An engineer has quoted repairs to cost £230. I have spoken to John Lewis who have offered to put £115 towards the cost of repair or…
Just eat order arrived late.
I'm a bit miffed as my food arrived at 19:00 (was supposed to be delivered by 18:00 so and I ordered at 17:00, so 1 hr late). I spoke to just eat and they said if I want any goodwill gesture I've to take it up with the restaurants myself. Is this right or should I pursue just eat?
How do I complain to Specsavers? (Is a Specsavers rep on here at the moment?)
I have a problem with Specsavers since collecting my glasses which is causing me a lot of stress and worry and I would like to make a complaint, but I understand from previous threads that it's not easy to do so as they are franchised. I did read a post by a Specsavers representative and I wondered if I could send her a…
Faulty Iron
Hi. I bought an expensive steam generator iron from Argos in August but within a week it had malfunctioned. I returned it to the store and they exchanged it for a different model with no quibble. Now this one has gone on the blink (not having much luck with irons!) and my question is, do I return it to Argos or contact the…
Not happy with Tesco Express
Hi folks, most of my contributions concern parking charges in the motoring section. This is my debut elsewhere. Does anyone know the procedure for making known one's dissatisfaction with Tesco Express? My problem concerns what to my knowledge one store is doing so this needs to go above those running that particular store…
Refund/claim advice for an unfulfilled service?
Hi there, this is my first post here so I hope I am posting in the right section - please move it to a necessary forum if not! I'm having some trouble with a transaction I made earlier this year and I have been unable to find any help on the subject after searching tirelessly. Basically, I paid an artist for a bespoke…
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