Just eat order arrived late.

Handsome90

I'm a bit miffed as my food arrived at 19:00 (was supposed to be delivered by 18:00 so and I ordered at 17:00, so 1 hr late). I spoke to just eat and they said if I want any goodwill gesture I've to take it up with the restaurants myself. Is this right or should I pursue just eat?

mo786uk

you dont have a contract with just eat - they are just the middle men.

Money-Saving-King

mo786uk wrote: »

you dont have a contract with just eat - they are just the middle men.

Yes this. Just Eat are sort like a version of PayPal for the take away industry!

arcon5

Pursue JustEat/the restaurant for what exactly? What exactly are you looking for here? What was the value of the takeaway? Was the food okay?

Tigsteroonie

Was the restaurant actually open at that time? (worth checking)

We occasionally have late deliveries, I phone the restaurant direct once the hour is up and check on progress - which normally results in it being delivered 10 minutes later.

poet123

Pursue? Maybe complain, but pursue is a bit strong.

paulineb_2

I think you deserve massive compensation for your emotional distress.

Two free turkeys at least.

nearlyrich

And having waited two hours for food you are posting a moan before eating it, next you will be telling us it's cold!

Handsome90

Tigsteroonie wrote: »

Was the restaurant actually open at that time? (worth checking)

We occasionally have late deliveries, I phone the restaurant direct once the hour is up and check on progress - which normally results in it being delivered 10 minutes later.

According to their website the restaurant was open at that time. Also someone needs to accept the order from the restaurant's side.

arcon5 wrote: »

Pursue JustEat/the restaurant for what exactly? What exactly are you looking for here? What was the value of the takeaway? Was the food okay?

Pursue the just eat/restaurant for the food arriving 1 hr late and thus in total it took 2 hours to arrive. Therefore I think it was poor service by the restaurant. The value of the food was £11.50 (not much I know) and to me a partial refund sounds fair.

Handsome90

poet123 wrote: »

Pursue? Maybe complain, but pursue is a bit strong.

You are right I chose the wrong word.

Handsome90

paulineb wrote: »

I think you deserve massive compensation for your emotional distress.

Two free turkeys at least.

No need to be mean here. I was just looking for clarification whether my contract was with the restaurant or just eat.