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Dreams faulty mattress
I purchased a mattress from dreams on 8/10/12. The mattress we were looking at, we was told, was also available in the clearance section if we didn't mind a slight dirty mark on the side of it. We agreed with this as it seemed a no brainer to us as we was assured that it wasn't faulty in any other way. Our mattress has…
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Escalating a Dell complaint?
Hi, just looking for some advice where to go next as Dell pretty flatly refused to deal with my complaint in a manner I am happy with. The essential details: What did you buy - Dell XPS15Z laptop When did you buy it - Feb 2012 Where from - Dell online outlet How did you pay - Debit card What went wrong - 2 motherboard…
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Safestore costs spiral
Hi I am helping a member of the family who stored some goods with Spaces 10 years ago. The business was taken over by Safestore in 2004. The cost of the unit per month, over the years, has more than trebled, and my relation has not been adequately notified of increases in costs (partly because he is disabled and partly…
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Accidentally dropped replaced iPad
Hi I have had a terrible morning. But by far the most painful thing that has happened this morning has been dropping an iPad and Apple's subsequent response. On Tuesday I got a brand new iPad Air delivered, but after I unboxed it I found it had a manufacturing defect, a big chip out of the metal on the rear. I called Apple…
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Struggling to get refund for a my internet host
Hi, a couple of months ago I purchased a SSL certificate from Heart Internet so that I would have a secure server for customers making payments. After 3-4 weeks nothing had happened and I went back and forth through the support ticket system only to be told that I could have an SSL certificate as I was not a LTD company. I…
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Customer provided incorrect postage details
I've recently sold an item to someone on ebay and they have given us the wrong postage details. They gave us the house number of 2 instead of 24. We have posted the parcel out to the address provided (which is confirmed in paypal) and it has been delivered and signed for at the address. The customer has been to said…
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Hostel last minute cancellation
Hi I recently booked a hostel down London and they cancelled my booking on the Wednesday evening at 8:15pm. I was supposed to be staying the Friday and Saturday. This caused me to have to do a last minute rebook and left me significantly out of pocket. The hostel was booked through hostelbookers. Am I able to get some…
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r problem. please help.
Hello i really need advise im at my wits end. We bought a car from a 'friend' it wasfor £1000. Paying £100 a month weve had it less than 4 weeks (paid £100) and we found out today the gasket ison the way out (it hasnt gone yet). we've returned the keys to him but hes threatening to take us to small claims court. He is…
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eBay gift voucher fraud? Or just stupidity?
I did put this on the eBay board but I'm now thinking it is more suited to here. My friend just put up a gift voucher on eBay and photographed the flipping code. I was looking at her auctions to see if there was anything I fancied, spotted it, checked it on the store online and lo and behold, it's been used. My friends a…
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Overcharged at Pret a Manger
Went to Pret yesterday and bought soup and bread for £3.75. The guy said £3.75 and so I paid by contactless like I always do. I've just noticed they've taken £7 out of my account. I assume he double souped me by mistake. I have no receipt as it was contactless and it's only £3.25. Do I have any way of getting this back or…
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Dfs
Hi, was just wondering what my rights are with regard to a purchase I have recently made with DFS. Ordered 2 couches instore aproximately 3 weeks ago, waiting on delivery. However was showing the style I went for to family members via online website and discovered the same furniture at nearly have the price! Is there…
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online shopping help
I have got my son I football kit from sportsdirect online for 31.99 and when it arrived the box was marked 15.99 30% off now 13.99 so after 6 weeks of getting no where with sports direct they have came back to me today saying I can't get any money back but as a good will they will let me post it back for free if I want a…
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Stolen parcel, rights?
Purchased an outfit from an online clothing store for an event this weekend. Courier attempted to deliver package while I was at work and when I returned home there was a card stating it had been left 'around back on top of bin' needless to say there was no parcel there by the time I got home and went to find it. The…
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Compensation / Reimbursement - EA CUSTOMER SERVICE.
I purchased FIFA 14 for xbox 360 over a month ago. Insert the disc, game loads fine. Bam, no online. No FUT, nothing. I contact online support, they assist me through troubleshooting (even though i've done it already) I contact ISP, i complete a UA trace, everything on my end is fine. Over and over again im told to perfom…
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Technika tv tesco repair causes fault!
Hi Please help I returned a Technika TV DVD combi via tesco technical helpline for repair within the 12 month warranty, it was collected and repaired really quickly but whilst in for repair they replaced the 'stand arm' which was fine when it left us and was not reported as part of the fault. The new 'arm' when fitted to…
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Laptop hinge - known fault, but Lenovo refuse warranty repair.
** I've just been called by Lenovo who have accepted the repair under warranty. So please ignore this post.
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Broken part
Hi I wonder if anyone can help me please? I bought a bespoke blind from an online company 2 years ago. They guarantee parts for 3 years. The part that broke was the stick and hook (made of Perspex) used to close the slats. It always looked pretty cheap and flimsy to me tbh and it broke in course of normal use. Anyway, they…
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bowed radiator
Hi wondering if someone could advise please. I bought a large radiator online for over £400. When i opened the box i noticed it was in like a bow shape. It's clearly faulty as the lid won't fit on the top and you can't mount it properly on the wall shaped like that. When i phoned the company i bought it off , the first…
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refused refund
I kind of already know the answer to this and suppose I should just consider it lesson learned, but here's hoping! I run a small coffee shop located in a community centre and around 3 month back we bought a second hand till from a 'friend' (I use the term extremely loosely!) Anyway, this was just before the summer…
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Boots elec toothbrush ripoff
Hi, I purchased an electric toothbrush from Boots, they've now withdrawn their own brand, heads included making item unusable. Not having much luck with customer services. What are my rights? I think i'm more upset about the situation really, the earths resources made into an unrecyclable item, but you buy expecting it to…
