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Overcharged at Pret a Manger

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Went to Pret yesterday and bought soup and bread for £3.75. The guy said £3.75 and so I paid by contactless like I always do.

I've just noticed they've taken £7 out of my account. I assume he double souped me by mistake.

I have no receipt as it was contactless and it's only £3.25.

Do I have any way of getting this back or should I just write it off?

It annoys me when companies take too much money off me due to their mistake!
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Comments

  • hcb42
    hcb42 Posts: 5,962 Forumite
    Just go back in and explain what happened.
  • Pret are a good retailer, if you post on their FB page you will get a pretty prompt response, and they'll probably speak to the store so it is all sorted when you next go in.
  • JReacher1
    JReacher1 Posts: 4,661 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    Pret are a good retailer, if you post on their FB page you will get a pretty prompt response, and they'll probably speak to the store so it is all sorted when you next go in.

    I will give that a go! Cheers
  • Slowhand
    Slowhand Posts: 1,073 Forumite
    JReacher1 wrote: »
    Went to Pret yesterday and bought soup and bread for £3.75. The guy said £3.75 and so I paid by contactless like I always do.

    I've just noticed they've taken £7 out of my account. I assume he double souped me by mistake.

    I have no receipt as it was contactless and it's only £3.25.

    Do I have any way of getting this back or should I just write it off?

    It annoys me when companies take too much money off me due to their mistake!


    Are you having a laugh? PM goater78 he'll tell you what to do!
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Cryptic..........
  • JReacher1
    JReacher1 Posts: 4,661 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    Slowhand wrote: »
    Are you having a laugh? PM goater78 he'll tell you what to do!

    Why would I PM someone?
  • harrys_dad
    harrys_dad Posts: 1,997 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    "Double souped me", the mind boggles.
  • redcard
    redcard Posts: 1,563 Forumite
    Part of the Furniture Combo Breaker
    You should go the the police. £3.75 for a cup of soup is robbery.
    Hope over Fear. #VoteYes
  • earthstorm
    earthstorm Posts: 2,134 Forumite
    redcard wrote: »
    You should go the the police. £3.75 for a cup of soup is robbery.
    but was it not £1 for the soup and £2.75 for the Slice of bread
  • WTFH
    WTFH Posts: 2,266 Forumite
    Before you decide to post on facebook, etc, etc, have you actually tried contacting the shop itself?

    I realise it's a novel idea, most threads on here seem to be:
    1. Discover problem
    2. Post on here
    3. Go public
    4. Get lawyers involved.
    5. Demand compensation

    In the old days, if a shop made a mistake, once you discovered it, you'd phone the shop. That was the very first thing you do. If the shop couldn't help, then you would start to look elsewhere.
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
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