-
Sports Direct....doesn't the Sale of Goods Act apply to them??
Sorry for the long post, but my mind works in Bullet Points :D Bought eldest daughter a new 'No Fear' backpack from SD about 8 weeks ago - ready for the new term at school. Last week the stitching around one of the pockets came loose and the pocket is now unusable. From the position and size of the pocket it is obviously…
-
Import rules - who to contact?
Hi all I have a chronic health condition which I manage by taking quite a few supplements. As a result I order my supplements from the US (a big saving on UK prices) and have been doing so for years. However recently the US website I order from will no longer allow UK customers to purchase fish oil (one of my main…
-
Stressful nightmare with Tesco Clubcard Vouchers
As Christmas approaches our thoughts, that is my wife and me, have been turning to how we can best spend our Tesco Clubcard vouchers. We usually fritter them away on groceries through the year, so this year we resolved to get something to show for it, as it were. Last Sunday, Nov 3rd, I went on to Tesco Direct and…
-
DFS lying to make a sale?
Hi there, I'm asking this on behalf of my mom. Last week, we were in DFS to purchase a sofa bed. We wanted a 2-seater, but the rep told us the smallest available was a 2-seater deluxe, which was £100 more expensive. Having looked on the internet yesterday, it has now become apparent that there is a 2-seater available. We…
-
Full address needed for refund on faulty goods.
Just been to exchange/get refund on something bought yesterday which was missing parts. The shop had no more stock so needed to refund. Had the receipt and card used. To complete the refund the shop insisted that they needed my full postal address as the computer wouldn't process it without. I'm not keen on giving out my…
-
Fridge Feezer breaks each year
I bought a Fridge Freezer from John Lewis 3 years ago and it has broken 3 times after 8 months, 20 months and 32 months (approximately once each year). The issue is always the same, and their 'fix' is the same. They can't actually identify a problem, except for the fact that the 'gas pressure' inside the fridge freezer…
-
Found small white tablet in my yogurt
It was in a fruit corner from Aldi. I've no idea what it is. Its unmarked. Obviously I've stopped eating it, bagged it tablet, pot and all up in the fridge and called aldi customer services but do I need to do anything else? They siad they'd look into it and get back to me during the week but I didn't feel they had a sense…
-
Airport car parking - parked in wrong car park!
Hi, I went on holiday 2 weeks ago, I booked through a travel agent and they booked my airport parking at Manchester airport. The booking was for a 'jet park' which is off site parking, a 10 minute free bus ride away. I made an honest mistake and parked in the long stay car park which is on site, when I parked I received a…
-
Unseen change of terms
Dear All, I am asking this question on behalf of my brother-in-law. He has insurance for his sons mobile phone which he bought 4 months ago. Yesterday his son dropped his mobile phone and broke one of the buttons :eek: He rang the mobile phone provider with whom he took out the contract who informed him that he was covered…
-
tablet sold with accidental damage cover
Hiya, I am hoping for some advice for a friend. She bought a tablet two days ago from a large high street retailer. It was advertised with one year free accidental damage cover- the signage in store advertised this, the member of staff talked to her about it, and the box the tablet came in advertised it too. When she got…
-
KandCo problem :-(
Hello I recently returned two items to kandco, but they are yet to recieve them. I sebt them about 2-3 weeks ago. The problem is I dont have proof of the return. One was via the post office n the via the courier. I cannot find my post office receipt (stupid I know), n dont remember the couriee giving me one. They are…
-
Tesco Boost - Exchanging?
We had the most revolting meal at a restaurant today, so much so that we did not pay. I had Tesco vouchers to use but they expire in a few days as I think the restaurant has pulled out. Tesco website states that vouchers cannot be exchanged but on this basis do you think I have much hope? Seems unfair to have to miss out…
-
Currys Repair Woes - Time for a Refund?
So my Freeview recorder, a decent Panasonic one that cost me £260, developed a fault about 6 weeks ago where the screen would flash white and it lost sound for a moment every few seconds. As it was 11 months old I knew I had a manufacturers warranty so I found the box, packed it up and took it back to Currys with a bank…
-
ScS absolutely joke!
My mum purchased a sofa and chair from ScS. After 2 days they had to come out and redo the arms on them as they had started to crinkle. The same has happened since. We had someone come out and look at the furniture who said there was no manufacturer problem. The back of the sofa is sagging and the cushions look thread…
-
Can I get out of a broadband/phone contract early if I'm not getting the service I sh
I joined EE just over a month ago for broadband and phone but have been having problems since day one. My phone was having trouble receiving calls and sometimes didn't have a dial tone all together, but that got fixed within the first week. The broadband is where the big problem lies. I literally cannot stream a 4-5 minute…
-
help please for item I sold!
Hi all, I'm new to this so not sure if posting in the right place. I sold an item privately, but was listed on ebay, gumtree, etc. The sale was completed outside of an auction site. It is a log cabin and the buyer came and viewed before buying and was sold as seen. I initially got a deposit then final bill paid prior to…
-
Puzzled
Hi I am new on here and could not find where to post, sorry if i am in the wrong place. Can anyone give me legal advise? I tried to purchase some toys from Argos direct but the site kept freezing on me. I tried 3 times, then on the last attempt it seemed to go through but then failed on the payment page, i never received…
-
2 months on and I would like a refund. advice please.
Hi, Bought a bolero from berketex brides in Leeds.it's now two months on and it's still not arrived. I just want my money back now. What are my rights to a refund? I paid the full amount not a deposit. Bizarrely all the wedding stuff ordered from China arrived in 3 weeks! Have tried trading standards but cannot access an…
-
Returning Unsolicited Goods
During mid October I ordered a central heating radiator. The company website showed in stock and they took immediate payment. When they failed to deliver on time, I contacted them and they said the item was out of stock and could offer no delivery date. I cancelled the order and was given a refund (took nine days and many…
-
Bought online, price on tag different to what paid
Sorry about the thread title wasn't sure how to sum up the situation in a nutshell! Anyway I ordered a pair of jeans from New Look on their website. They were priced at £14.99. They have been delivered today but the price tag on them says £12.99. I called customer services and confirmed they have sent me the jeans that I…
