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Small claims court action
I have recently had a new bedroom fitted with turned into a nightmare. The contract was agreed with an installation time of 3 to 4 days. During fitting we had to sleep in the living room hemmed in by clothes racks. Following removal of the old units the company contacted us to say they had not started manufacture of the…
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Carpet Rip Off - Acutal carpet lower quality than sample
Hi all, I need some advice regarding some carpet I have just had installed. I bought it from a local shop which has the carpet manufactured. I checked the samples in store and settled on a 50oz carpet. They gave me a sample (cut from a roll in store) to take home which I was happy with. The carpet arrived and I had it…
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Refurbished PVR
Hi, I bought a refurbished Humax PVR at the end of August. I emailed them on 4th October as it had developed numerous faults and they agreed to replace it. I received the replacement last week and it stopped working within hours. Do I have a right to ask for a refund now or am I expected to keep going round in circles with…
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Floor damaged by delivery driver
Hi, we ordered a stove (which weighs about 100kg) through an online company. They delivered it via a courier. The delivery driver asked if I wanted to it to be delivered to the garage or the house; I answered that I wanted in the house. I assisted the driver to lift it over the doorstep and he then slid it across our…
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Broken doll - no receipt - any hope?
My daughter saved up for a Monster High doll and bought it last week from Argos. We threw away the packaging and receipt and both went with the recycling last week and on the second play the doll has broken. These dollies have interchangeable arms and legs but she was only trying to take off its shoe and the leg snapped…
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7 Day Distance Selling Rights?
Does it apply to if you have opened and used the goods in that period.
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suppliers/fitters in administration
Hi, I had a new composite door fitted 1 year ago which has now developed a fault (bubbling on the outside of the door). The door has a 10 year guarantee but the manufacturers website says that the guarantee is with the purchaser of the door rather than the householder. As the purchaser was the company that fitted it and…
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Please help with inevitable battle
I retired my trusty 5kg washing machine in October 12 for a fancy 12kg all singing all dancing hoover washer from currys. In dec 12 it started showing error codes so I contacted hoover who sent a repair man out and it was the heating element. Last week my husband noticed that the door was freezing on a 90 wash, it is…
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lawnmower website misdescription?
Hi all, first post.... I bought a lawnmower last week from a website. On the website page the model I liked had a link to the clearance section with the words "we also have this model is available in the clearance section for only £395" On the clearance section the description stated "unused-superficial markings" When it…
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ex displays
i bought a ex display oven from wren kitchen on oct 3rd and payed for it, having been told it was to be taken down on 13 oct, i phoned a few times to see when i would receive it but keep on being told they was behind with taking down the displays. now on the 11 november having rang again was told there was a mistake and it…
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Carphone warehouse mess up = free Ipad. Advice?
Hi All, Here are the details, let me know what you would do, and if you can, where I stand legally: I went in to Carphone warehouse on Thursday, bought an Ipad on contract with Three, told it would be active in 72 hours. On sunday (72 hours later) it was still not connected, so I called Three, they have no record of the…
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Being charged for a service I haven't received
Hello, Hope all is well :) Can anyone please advise me? I've been using the dash parking services via my mobile instead of the tempramental parking machines at my NCP tube car park. They used to charge me an extra 10p service charge to do this but the last few times they have been charging me an extra 20p. I checked the…
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Help making a complaint
I have had numerous problems with the delivery of an order placed on a website ASOS and wondered if you would be able to give me some advice? I made an order on the 1 October 2013 and arranged for it to be delivered to my local Collect+ store as I would not be home. I received an e-mail from ASOS to say that there was not…
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Advice needed for buying electrical goods as a gift
My sister has asked me to buy her a kettle & toaster set for Christmas. Where would I/she stand if she opens it on Christmas day and an item is faulty? (I obviously won't be testing them out before I give them to her, or should I?) Is there a limited amount of time to return a new good as faulty? Should I wait until nearer…
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Sportsdirect Problem with Delivery
I ordered something on 11 october from sportsdirect with the 10% off voucher and my products are still not here. They don't respond to emails and the customer service lady is useless. What would you do in this situation ?
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B&Q, Kudox, who is responsible?
Hi everyone, we purchased a towel rad from b&q last this time last year, it failed and leaked causing some damage to our bathroom and ceiling below. As we had recently gone through ten months of home improvements we didn't want to cause a fuss and returned it with receipt for an exchange. They obliged and we had the new…
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Warranty on replacement 2nd hand goods
I bought a second hand Xbox 360 from GAME in September 2012. In July it stopped working properly (wouldnt read games and kept saying open tray). I took it back to GAME and they replaced it with the receipt showing they'd given me my money back and buying another. Now that Xbox is not working properly (exactly the same…
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faulty goods bought on credit card - but didnt have card
bought a pair of shoes from sports direct that were a faulty. No problem they agreed to reimburse me. Problem was when i took them back to the shop i only had my credit acrd and not the credit card i bought them with i had the receipt. the manager said the money could only be paid back on the card i used to make the…
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New home warranty for water leak
Dear website users, I would be most grateful for your advice. I bought a new Charles church home on the 20/7/2012. Just a month ago I noticed a big water leak in a room downstairs. I called the builder and they sent a plumber. According to him the problem was with a small pipe not properly soldered together l, which was…
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Mechanic Nightmare
Please can anyone advice me as I am in a right mess. A month ago I bought myself a Golf 1.6 16v on a 2001 plate, the car was sound but due to my job working for Domino's as a delivery driver I decided to have a new cambelt kit fitted by a mobile mechanic. Two weeks later when on my way home from a hospital appointment 10…
