Sportsdirect Problem with Delivery

SportsDirect

I ordered something on 11 october from sportsdirect with the 10% off voucher and my products are still not here. They don't respond to emails and the customer service lady is useless. What would you do in this situation ?

WTFH

Was the "something" you ordered in stock?
What delivery time did they give you when you placed the order?

SportsDirect

WTFH wrote: »

Was the "something" you ordered in stock?
What delivery time did they give you when you placed the order?

[FONT=&quot]Hello and thanks for the reply.[/FONT]
[FONT=&quot]All the products were in stock and the delivery time should be as usual 10 days.[/FONT]
[FONT=&quot]I'm a regular customer of sportsdirect and they are a great site with great prices and relatively fast delivery. I made 72 orders on the site and all the orders were above 800 $ in value.[/FONT]
[FONT=&quot]My last order caused me tons of problems.[/FONT]
[FONT=&quot]I ordered on 11 october when i found the voucher, after 3-4 days i went on my email to check the AWB tracking link to see where the package is. I noticed that there was a problem and the package never left England and was shipped back to the sender ( sportsdirect ).[/FONT]
[FONT=&quot]I sent them an email with my order number asking about some details and after 5 days without an answer i sent them another email to ask for details and to tell them that i noticed that on the site the order status of my order changed to COMPLETED.[/FONT]
[FONT=&quot]After 3 days of waiting i decided to make an international call and contact the support team myself.[/FONT]
[FONT=&quot]I found the number on another site because on sportsdirect.com you can't find the phone number.[/FONT]
[FONT=&quot]I waited in queue about 25 minutes because i was number 16 in line. The time passed and a lady answers talking really fast and because i'm not british and my english is not perfect I couldn’t understand everything she said. I asked her if she could speak a little slower so that I could understand her.[/FONT]
[FONT=&quot]She asked me if I want my money back or the products, I told her that I want the products and asked for some details about the problems with my order. She said she doesn’t know and that she will tell the support team to email me with the details very soon.[/FONT]
[FONT=&quot]I waited another 3 days and still no email from the support team. I send them another email asking for details and advised them to treat their regular customers better and sort the problems by priority.[/FONT]
[FONT=&quot]After 3 more days and no answer I decided to call again and the exact same thing happened, the lady didn’t knew !!!! and I never got any emails.[/FONT]
[FONT=&quot]After 2 days I receive this email :[/FONT]
[FONT=&quot]“On Saturday, November 2, 2013 1:11 PM, Inbox - SportsDirect Customer Services <cs@sportsdirect.com> wrote:[/FONT]
[FONT=&quot]Dear

---

,[/FONT]
[FONT=&quot]Thank you for your email.[/FONT]
[FONT=&quot]Can you please confirm that you have not received any of your order?[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Kind Regards,[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Hannah Roberts,[/FONT]
[FONT=&quot]Customer Services”[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]:mad::mad::mad::mad:After that email it was really hard for me not to call and curse the !!!! out of them. I calmed down and wrote them another email in which I told them that it is unacceptable to answer after 1 month to my six emails with a !!!!!! !!!!ing question (pardon my french ) that they already should know the answer to.[/FONT]
[FONT=&quot]After two days I called again and finally they told me the order will be sent soon but at this point I didn’t believe !!!! they told me. Now I’m still waiting for any sign.[/FONT]

arcon5

Phone your bank and ask to instigate a chargeback

SportsDirect

arcon5 wrote: »

Phone your bank and ask to instigate a chargeback

Today i received an email from them, they sent the package and now i have to wait 6-7 days for it to arrive. Fingers crossed and hope for the best. I hope they will give me a voucher or something for my trouble.:mad:

SportsDirect

Yesterday i received the products. Almost half missing from my original order(over 50 products). One product was missing from the package, they said they delivered but it was not there...