Broken doll - no receipt - any hope?

angrysharks

My daughter saved up for a Monster High doll and bought it last week from Argos. We threw away the packaging and receipt and both went with the recycling last week and on the second play the doll has broken. These dollies have interchangeable arms and legs but she was only trying to take off its shoe and the leg snapped off at the knee! Who should I contact & do I stand any chance of getting a replacement without the proof of purchase? (As it was my daughter's money she paid in cash. She's only 7.)

jwruk

angrysharks wrote: »

bought it last week from Argos

angrysharks wrote: »

Who should I contact

Try Argos?

angrysharks

We didn't buy if from the local store (had to reserve & travel to get it) but I'll ask at my local store, thanks. Don't think we stand much chance though.

ThumbRemote

Argos are often pretty good.

However if you have no luck, you could buy a replacement (and keep hold of the receipt), then take the original back with the new receipt and ask for a refund.

angrysharks

Ooh, that's a good tip. Would I be doing anything wrong by doing that? I've reserved another doll but it's an hour away so going to make the journey tomorrow. Daughter was devastated this morning so would like to help her rather than teacher her a lesson about toys not lasting long these days.

jwruk

ThumbRemote wrote: »

Argos are often pretty good.

However if you have no luck, you could buy a replacement (and keep hold of the receipt), then take the original back with the new receipt and ask for a refund.

Wouldn't that be fraudulent?

shaun_from_Africa

angrysharks wrote: »

We didn't buy if from the local store (had to reserve & travel to get it) .

Which is something that could work in your favour.
Even though you don't have the receipt, Argos will hopefully have details of the reservation and if this shows that you collected and paid, they may be willing to accept this as your proof of purchase.

angrysharks

That's a great thought, thank you. We made the reservation at our local store so I'll pop there today and ask for their advice. Thank you!

PZH

ThumbRemote wrote: »

Argos are often pretty good.

Agree here - be polite and explain the situation calmly and they are usually very helpful.

ThumbRemote wrote:

However if you have no luck, you could buy a replacement (and keep hold of the receipt), then take the original back with the new receipt and ask for a refund.

As already said - that would be Fraud as well as immoral.

http://www.sfo.gov.uk/fraud/what-is-fraud.aspx

"Put simply, fraud is an act of deception intended for personal gain or to cause a loss to another party."

angrysharks wrote: »

Ooh, that's a good tip. Would I be doing anything wrong by doing that?

Yes - you would be guilty of deliberately trying to deceive for personal gain.

angrysharks wrote:

Daughter was devastated this morning so would like to help her rather than teacher her a lesson about toys not lasting long these days.

But you do advocate teaching her to lie and deceive ?

Perhaps a better life lesson for her would be to teach her to keep receipts ?

angrysharks wrote:

That's a great thought, thank you. We made the reservation at our local store so I'll pop there today and ask for their advice. Thank you!

An all together better option.

ThumbRemote

PZH wrote: »

As already said - that would be Fraud as well as immoral.

http://www.sfo.gov.uk/fraud/what-is-fraud.aspx

"Put simply, fraud is an act of deception intended for personal gain or to cause a loss to another party."

Legally, the Sale of Goods Act applies even if OP doesn't have the receipt. As such, OP is entitled to a remedy under the act. It cannot, therefore, be fraud as OP is only obtaining what they are legally entitled to.

I agree there is an act of deception involved, however this only applies to the issue of providing proof of purchase, not to the return itself.

pulliptears

I worked in an independent toy shop for many years and Mattel were one of the better manufacturers for problem solving.
These dolls tend to be short releases as well so I imagine they will know from the model that it's not very old.

If you don't have any success give their CS a call, I'm sure they will send a replacement out