Floor damaged by delivery driver

midnight_toker

Hi, we ordered a stove (which weighs about 100kg) through an online company. They delivered it via a courier. The delivery driver asked if I wanted to it to be delivered to the garage or the house; I answered that I wanted in the house. I assisted the driver to lift it over the doorstep and he then slid it across our hallway.

Sadly, in sliding it across the hallway, he scratched the floor (a wooden parquet floor which, incidentally, we have just had sanded and re-sealed at a cost of several hundred pounds). The driver acknowledged that he had scratched the floor, and I recorded it on the delivery note.

I have contacted the courier company, but they have been less than helpful. They say that the driver is not insured to bring the goods into the house. I know that now, but surely so did the driver? He offered to bring it into the house.

I have also contacted the company that we bought the goods from and they say that their website states that the delivery driver is not insured to bring goods into my home.

Where do I stand? Do I have any rights here? It's going to cost us a few hundred pounds to get the damage fixed but neither of the companies are willing to accept any liability.

Can anyone shed any light on this for me? Any advice would be much appreciated!

Thanks

Hintza

midnight_toker wrote: »

I assisted the driver to lift it over the doorstep and he then slid it across our hallway.

One could argue you were equally at fault here and not allowed him to slide it across the floor, you should have helped him lift it in to position.

It is cases like these that stop drivers being of any help at all nowadays and just dumping stuff on the doorstep and then announcing they aren't insured once it is off the wagon.

societys_child

One could argue you were equally at fault

I agree with this ^

halibut2209

I don't see why it's the OP's fault. He offered to take it in, the OP accepted. That doesn't mean that the delivery guy is entitled to damage the floor.

I would say the question is whether the company is responsible, or the driver as an individual.

Blackbeard_of_Perranporth

midnight_toker wrote: »

Hi, we ordered a stove (which weighs about 100kg) through an online company. They delivered it via a courier. The delivery driver asked if I wanted to it to be delivered to the garage or the house; I answered that I wanted in the house. I assisted the driver to lift it over the doorstep and he then slid it across our hallway.

Sadly, in sliding it across the hallway, he scratched the floor (a wooden parquet floor which, incidentally, we have just had sanded and re-sealed at a cost of several hundred pounds). The driver acknowledged that he had scratched the floor, and I recorded it on the delivery note.

I have contacted the courier company, but they have been less than helpful. They say that the driver is not insured to bring the goods into the house. I know that now, but surely so did the driver? He offered to bring it into the house.

I have also contacted the company that we bought the goods from and they say that their website states that the delivery driver is not insured to bring goods into my home.

Where do I stand? Do I have any rights here? It's going to cost us a few hundred pounds to get the damage fixed but neither of the companies are willing to accept any liability.

Can anyone shed any light on this for me? Any advice would be much appreciated!

Thanks

BoP interrupts for the sake of doing so.

OP is doing up a nice pad. This very morn, they took delivery of a fantastic stove that will add value to their humble abode.

Unfortunately, just two days ago, a vast sum of money was spent on sanding down some cheap floorboreds.

The delivery man deliberately slipped and a massive rut has appeared in said floorboreds.

OP is going to sue for hundreds of pounds.

cattie

Surely you must have been aware that the driver was not insured or expected to deliver goods into the home? Any online company I've ever bought from, & there have been many since moving into a new home some months ago, state on their website & invoices that delivery is kerbside only & drivers are not insured to bring items into customers homes. Some even state that should a driver help customer with carrying an item into the home, then the company takes no liability for any damage.

I too have recently restored parquet floors & certainly wouldn't allow anybody to try to pull, push or scrape anything remotely heavy across it.

You need to take responsibility here I'm afraid & learn from it.

chunkychocky

I am astonished that people don't expect large appliances to be delivered into the home. Admittedly it has been a couple of years since we had anything like this delivered but we have ALWAYS had the delivery men not just bring the appliances into the house, but also remove the packaging so that they can check that the appliance isn't damaged. I can't imagine them being happy dumping a brand new appliance on the street for you. Very odd indeed.

Hintza

chunkychocky wrote: »

I am astonished that people don't expect large appliances to be delivered into the home.

Well one guy and a 100kg stove isn't being delivered in to the home.

If you want it delivered in to your home you buy from a local retailer who will bring it in and install for a price. If you want to pay 20% less then you must expect a drop in service.

arcon5

I'm confused... when you both got it in to the house, what did you expect to happen? The item levitate to the kitchen?

:huh:

A bit of common sense by BOTH of you would have gone a long long way

GrungeMeister

If the employee offered to help bring the item in & then as a result of his negligence the floor was damaged then I'd say his company are liable. What's that called again ? Vicarious liability ?

But, for all we know, the company might have expressly told their delivery crews not to help out in these circumstances. In which case on his head be it (he'll get a disciplinary I reckon)(and still no compensation for the OP, just a guy on a warning or sacked).

We once had lino get ripped by a delivery man when a new washing machine got delivered. Know what ? It's still ripped. It's got a mat over the hole now, the cat sleeps on it. The delivery guy was awful sorry about it & majorly stressing. But it's only a bit of lino. We'll replace it eventually.

Only God is perfect.

unholyangel

GrungeMeister wrote: »

Only God is perfect.

If that were true, we wouldn't be imperfect.