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Getting money back from website seller
Good Morning I hope this post is in the right area. I bought a spy watch as a present at the end of April 2013. It was advertised as a Diesels brand. Upon receiving the item I noticed that it had Diescl written on it instead. So I contacted the seller who claims they don’t sell wrong goods etc... Even though I saved the…
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Wrong mains lead.
Hi, I bought an electrical item from a UK supplier but it was supplied with a 2 pin European mains lead. I assume I am entitled to a UK lead?
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TV License Court Summons
Hello Everyone, Sorry if this is posted in the wrong section, but here goes. Back in July my wife and I had a baby and she was kept in hospital for a week after as our baby was premature. On the 2nd day after her giving birth I arrived back home and as approached by a man asking for my wife, I told him she was in hospital…
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Ordered goods sent by Royal Mail - not arrived - what next?
Hi, I ordered some vouchers from High Street Vouchers. I made three separate orders on the same day - using three different visa 3V cards (I had received them as a gift, and did not want to pay to merge them to one account, so I made three separate transactions). Next day, I received two envelopes - containing two of my…
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I brought a laptop online but didnt recieve the battery
Hello I purchased a laptop from Very.co.uk last week, it turned up without a battery. I have asked them to send me the battery as they did not deliver it in first place as promised, they are saying they dont ship batterys out seperatley and that i should go to a local shop a buy one myself, i think they are taking the…
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Account Takeover - Amazon and Gmail
I wanted to share with you recent experiences of dealing with Amazon and Google. Unfortuantley we have been victimes of fraud using my BarclayCard account on Amazon. Someone obtained my Amazon user name and password (we think from our iPad - another story) and used this to purchase expensive Smartphones. Thankfully…
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Trusted shops buyer protection?
Has anyone heard of or used this before, only reason I ask is because I've just made an online purchase and was offered this after checkout as it says the seller is responsible for the cost and covers none delivery of purchases etc. I've had a quick look through the t&c and can't see anything about me been charged for…
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Help - ordered furniture - received incorrect items - compensation.... 6 month wait!
Hi All, Im new to this forum, but need advice... We ordered a corner sofa and recliner from a well known furniture company (7 letters). We received the wrong items. Basically we ordered the correct items but the store went on to order the incorrect items from the manufacturer. The corner sofa was built the wrong way…
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Tesco Clubcard grouping together
We want to use the Clubcard boost facility to buy a tablet for a family member. As this is being bought as a joint present we thought we would combine clubcard vouchers together. I am sure in the past we have been able to do this, however it seems they have changed their systems so you cant order with someone else's codes…
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Batteries leaked in toy, after 3 days
Hiya on Saturday I bought a large pack of AAA batteries from discount uk for 99p. I then used all the batteries to replace the dead ones in my sons toys. Some of the toys only lasted hour, thought it was because they were cheap batteries. This morn I've gone to replace them. And every single battery has leaked and gone…
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Wrong goods delivered
I ordered a pair of shoes and received a pair of boots. The person who received my shoes contacted the supplier. I then had an email from the supplier saying I would be receiving the wrong order and asking me to use the freepost label they sent, take boots to the post office, ask for a proof of posting, photocopy receipt…
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Refund for Ticketed Event
Hello, I was wondering if anyone had any experience of trying to get a refund from the promoters of an event you have paid to attend, however felt was not what you paid for? I really need some consumer rights advice! A little more detail (bit long, I'm sorry)... My friends and I paid £20 each (£80 in total) for the VIP…
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UniversalGadgets01/eBay - Returning Faulty Phone
Hi, I'm looking for a bit of advice, and clarification of my rights. I bought a phone from Universal Gadgets (universalgadgets01 / universalgadgets.co.uk) on eBay, which turned out to be faulty. I contacted them by email and they sent a pre-paid label, which I used to return the phone. I sent it back last Monday (28th…
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TV: Repair or replace?
Hi, I bought a Samsung Smart TV from Argos 2 months ago. Whilst watching it with the inbuilt tuner the screen flickers occasionally, like the back light suddenly brightens. This doesn't seem to happen when watching it from other sources like DVD's, Xbox etc. Now this is intermittent but still rather annoying. I've been in…
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warranty form not sent off in time
Hello guys, im 99% i have no hope but would like some advice from someone who knows what they're talking about before i take my tv to the skip I bought a TV in December 2009 that came with a 5 year warranty, my TV packed up a few weeks back and only then when i went through the folder with the manual did i notice a piece…
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brand new phone bought on ebay
I bought a HTC one mini for £250 about 6 weeks ago on eBay. It had been working perfectly up until the weekend. The first problem I noticed was that the phone was acting as though it was still charging even when I disconnected it from the charger. Secondly it wouldn't switch off. I restarted the phone and didn't charge it…
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Help please DFS complaint dispute
Hello everyone and thank you for taking the time to help. I recently purchased the Daze chaise sofa, cuddler chair and footstool from DFS costing over £2k. My partner signed for the sofa. The plain part sofa had a few baggy lines, and thought they would flatten only had leather sofas before, then after 2 days very light…
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Advise needed on faulty ipod after 9 weeks no receipt
Hi My son purchased a ipod 4th generation from argos on 31.08.13. A few days later my teenage daughter used her birthday money to purchase one as well although a different colour. Hers has gone faulty as will no longer charge. (charger not faulty as will charge my sons fine) The only thing is she didn't take extra cover…
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Leisure Cooker purchased from Appliances Online
Hello my mum replaced my cooker for me earlier this year and we bought a Leisure Range cooker from Appliances Online. On using the oven, the vent at the rear of the hotplate, that vents the steam from the oven, has become damaged, ie the paint has got a 'bloom to it' and looks like it has lost its colour, from black to a…
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Query on Distance Selling
I've bought some low-energy LED spotlights online to replace my 50W Halogen lights. As recommended by the website, I chose 'cool white' as they were for a kitchen, but the effect is really stark. It's like being slapped in the face by a snowman every time I turn them on, and I'd like to swap them for 'warm white'. The shop…
