Getting money back from website seller

Gazicus

Good Morning

I hope this post is in the right area.

I bought a spy watch as a present at the end of April 2013.
It was advertised as a Diesels brand. Upon receiving the item I noticed that it had Diescl written on it instead.

So I contacted the seller who claims they don’t sell wrong goods etc... Even though I saved the pic off the website and sent it to them they still ignored me.

In the end they agreed for me to return the item for a refund, they have refunded me a credit note that can only be spent on their site.

I have emailed loads of times stating that it was there fault for wrongly advertising goods and therefore should give me a full refund back into my bank account. But they have just ignored me fully now and don’t even reply to my emails

I have even tried to log onto the original website and sign in however it seems my account has been disabled. The phone number on the site doesn’t even work.

After several emails I decided to contact Trading Standards who forwarded me onto the UKEEC and so far it just seems like everyone is ignoring me.:eek:

Can someone help me please

WTFH

Who is the reseller and who is UKEEC?

halibut2209

And how did you pay?

Gazicus

the seller is factormania
UK European Consumer Centre (UKECC) and i paid direct debit.

Thanks

zaax

If you paid via DD just claim it back via your bank saying you have not recevied the goods your ordered and they just sent you some fake goods

Gazicus

I will try that. I will update when i have some news Thanks

whatmichaelsays

The Who.is information doesn't look promising here: http://www.whois.com/whois/factormania.com

Registered overseas and, importantly, the user registration information doesn't tally with the information on site.

Common scammers tactic.

WTFH

Um, factormania are not a UK company - looks like they are actually based in Spain, and are related to a few other websites such as 55click and weeksite.

I would be very wary of them!

WTFH

whatmichaelsays wrote: »

The Who.is information doesn't look promising here: http://www.whois.com/whois/factormania.com

Registered overseas and, importantly, the user registration information doesn't tally with the information on site.

Common scammers tactic.

You were quicker at getting the info than I was!

wealdroam

Gazicus wrote: »

...i paid direct debit.

Direct Debit? Are you sure?
If so, then make sure you cancel the direct debit with your bank to avoid more funds being taken.

Or perhaps you paid by debit card?
If so, have a read of MSE's Debit Card Chargeback article.

Gazicus

Yes i meant debit card ;o)