-
shoes letting in watee
My daughter bought an expensive pair of shoes. On first wearing they let in water and her feet ended up soaking wet. (She wasn't splashing in puddles!) She took them back to the shop telling they were faulty. They took the shoes off her and have sent them away to see if they're faulty. In the meantime she's out of pocket…
-
Thomson Changing Holiday
Hi long time lurker looking for some advice. We have booked an all inclusive holiday with Thomson holiday for December. They have just emailed today to say that they made a mistake and all inclusive drinks are now not included. They say they will refund for this but I want what we paid for originally. Before I call them up…
-
Martha Stewart Punches
Not sure if this is the right thread for this query, but here goes, I purchased lots of Martha Stewarts punches for craft and they are not cheap, but have lovely detail. Recently I purchased two punches that was advertised on Amazon and received the 2 punches that I cannot use as apparently they are support to be sold with…
-
Refused a refund
Hi, I'm new to the forum so I hope I am putting this in the right place and I hope someone is able to help me. I required a replacement (and very expensive - £1800) part for my car which I am lucky enough to be able to fit myself, but the part is not easy to find. I did find one on eBay but the price was including fitting…
-
Streetshirts refuse to honour code
Hi team, I placed an order with streeshirts and used 'freeprints' voucher code, so I only pay the price of the tshirt itself. They have just emailed me saying I need to pay the remaining £182 to cover the cost of the prints as well (over 20 tshirts) as the voucher was supposed to be disabled since they changed to the new…
-
Store helping themselves using my Debit card details
Please can someone give me some advice here? Circumstances are: Brought a watch from a reputable store for £x,xxx. After 2 weeks, I needed the money back for a property purchase. I therefore emailed the store asking if they'd take it back. Person 'A' offered me, £x,xxx via email. I never accepted this offer and advised…
-
MightyDeals website problem
Does anyone know how on earth to report a problem with a deal purchased through the mightydeals.co.uk website? I tried to call this morning but was listening to a foreign-sounding ring tone for over 12 minutes and had to hang up (when I say foreign-sounding I mean like I was phoning abroad...) I purchased a deal for a…
-
Self Storage Problems
Hi All Can anyone help me please. I store a small trailer in a self storage site. At first things were well and the storage was in my own name. Well the main use of the trailer is for business and so it made sense to change this over the business name - mainly so it matches on the tax return. Anyway when we changed it over…
-
ambulance chaser on more than a doctor
keep getting called by first response in liverpool about claiming for an accident 7 weeks ago i asked how they can do a job where all they do is annoy people and te guy said he earned more than a doctor. i replied i would still not be happy doing his job and he replied its nice earning 4 grand a month so not only have i…
-
Flooring damaged during delivery.
I have recently re-decorated my dining room. Including having the original (pine) flooring sanded and a lacquer applied. This cost £470 We purchased a new dining table from a small local furniture supplier. We brought in store and paid on a debit card. The furniture was paid for in full prior to delivery. When they…
-
Consumer law
Hi there Just wondered if anyone knows of any examples of consumer law where something is not strictly included in a contract but by it having been included anyway for a number of years it can be assumed to be included? The circumstance I am thinking of is O2 suddenly stopping free calls to the Isle of Man. Whilst their…
-
Right to return within 7 days (internet)
I recently bought something online (last week) but I want to return it, it came without a receipt and on phoning the company they essentially told me to go away and they didn't do refunds and they didn't care if I contacted trading standards, then said I should have read their 'returns policy': Products returned to us in a…
-
Car finance ended. Big repair bill after inspection
So, to cut a long story short after 3 years and about 6 weeks my car was collected today by a collections agency because the finance ended. What I wasn't prepared for was the bill I got for repairs. I knew the car was going to have an in depth inspection but I thought it was just to check that it wouldn't fall apart as…
-
3 network - id fraud
Hi guys My fianc!e has had several phone calls and letters from 3 network re unpaid telephone account with them. He hasn't got a contract with them and never has and we've found that there is an entry on his credit file for 3 with an address that he has never lived at. 3 have now sent the unpaid debt onto a debt collection…
-
What are my rights? Damaged parcel....
Hello Just asking in case anything goes wrong. Purchased expensive (for me) camera from Amazon. Was supposed to be delivered today with a signature taken. Nobody has rung our doorbell this morning (dog always barks for doorbell). Opened the door to go out at 9am and parcel is lying on the doorstep and is damaged. Outer box…
-
Homeserve refuse to remove my phone number on an account (not mine)
This morning I had a phone call from Homeserve. They asked to speak to Mrs Clarke. I said I am not Mrs Clarke and asked them to remove my number off her account. In the call I did not reveal my name. The CSA refused to do this. Why? I work in a call centre and do outbound calls - not sales, just to follow up/update a…
-
QVC Full Refund Policy --- NOT!
Hi, I am returning an item to QVC expecting 'the product price and delivery charge are refundable'...however, what is also stated is this...'less a compensatory charge normally equal to the delivery charge.' So, that sounds like they won't pay for delivery charge. When I questioned their customer care manager his…
-
laptop fault after less than 4 months
I bought a laptop from currys/pc world on 19/07/13. So less than 4 months ago. I paid for the laptop on my credit card and paid the balance off in full. The store I bought it from is not my local store, the laptop I wanted was not in stock locally so I was sent to a store 40 miles away who did have one. The laptop has…
-
Right to return an item i'm dissatisfied with
Bought a new vacuum in July that was supposed to be good for pet hair. It isn't. Suffered with it then decided to return to Argos. The customer assistant said to ring the Vax helpline - I wasn't happy with this and talked about the Sale of Goods Act. Spoke to the manager who wasn't bothered and was insistent that I ring…
-
Parcel delivered to wrong address
2 weeks ago a delivery driver knocked on the door with a parcel I took a quick look at it saw it had my address on and signed for it. I'd ordered about 10 things that week as doing Christmas shopping excitedly went inside to open and saw though the parcel had eg 34 long drive, in bold the name and pistcode didn't match. 2…
