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3 network - id fraud

Hi guys
My fianc!e has had several phone calls and letters from 3 network re unpaid telephone account with them. He hasn't got a contract with them and never has and we've found that there is an entry on his credit file for 3 with an address that he has never lived at. 3 have now sent the unpaid debt onto a debt collection agency and now they are hounding him re this. He has contacted the credit agency and they have contacted 3 re this and they have to get approval from them before they can move it from his file.

3 are not willing to move on this and he is at his wits end regarding all of this - he is getting phone calls and letters regularly regarding this debt that is not his.

Can anyone provide any advice on this?

thanks

Amanda

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