shoes letting in watee

peaofsweetness

My daughter bought an expensive pair of shoes. On first wearing they let in water and her feet ended up soaking wet. (She wasn't splashing in puddles!)

She took them back to the shop telling they were faulty. They took the shoes off her and have sent them away to see if they're faulty.

In the meantime she's out of pocket with no shoes.

What are her consumer rights?

jacques_chirac

If they are faulty she will be entitled to a refund. What kind of shoe is it, are they suitable for this weather?

arcon5

It's not unreasonable for them to want to inspect them!

bris

Not many pairs of shoes are waterproof, did you go out your way to actually but waterproof shoes?

Letting in water is not a fault unless they claim they are waterproof.

lynnemcf

I would also like to know what the "legal" situation is regarding shoes being "fit for purpose". I bought a pair of "sensible" shoes from Clarks, they are flat and lace up and look substantial, not what you would wear for dancing, something you would wear for WALKING ... and they are not the least bit waterproof. When I complained to Clarks, I was told I should have bought shoes with "goretex" cos they are waterproof, but when I asked to try on these "waterproof shoes" I was told that they didnt do any ... they did some last year, and they do goretex for men, and they do goretex boots for women.

marliepanda

I have many 'substantial' shoes, all of which let in water at the seams.

When it's wet I wear wellies or when walking, waterproof walking boots. Being waterproof is not a requirement if a shoe being fit for purpose (unless advertised as such) fit for purpose would mean stitched together enough to withstand walking, or a sole not made from marbles, etc.

WTFH

Shoes? If the cuff doesn't come over your ankle bone, they're not going to keep much water out, it doesn't matter how new or expensive they are.

Wellies for wet, goretex lined boots for damp.

My top recommendation:
http://www.zamberlan.uk.com/boots/fell-walking

After that, take a look here:
http://www.gore-tex.com/products/footwear/

And for wellies, Hunters if you live in a town/city. Muck Boots if you're less fashion conscious and more practically minded.

Hintza

WTFH wrote: »

Wellies for wet, goretex lined boots for damp.

Or good old fashioned heavy leather boots well looked after.

bris

Leather shoes are not waterproof, not many you buy of the shelf are.
If you want waterproof you have to look for shoes that actually claim to be waterproof, it's an addional treatment done at the time of manufacture.

Even then it doesn't last long, usually one winter then you have to treat them to keep them waterproof.

The same thing applies to any garments, people buy big jackets then complain because they got wet in a downpour, pay the extra if you want waterproof.