Streetshirts refuse to honour code

MrsHMrsH

Hi team,
I placed an order with streeshirts and used 'freeprints' voucher code, so I only pay the price of the tshirt itself. They have just emailed me saying I need to pay the remaining £182 to cover the cost of the prints as well (over 20 tshirts) as the voucher was supposed to be disabled since they changed to the new company on 22/10/13.

I have replied saying they should honour the voucher, as we've been long time customers, as well as it not being our problem their web admin didn't disable the code. I spent hours designing the tshirts too thinking we had a bragain, had I known I wouldn't have bothered.

Are they allowed to ask for the money? Or do I have rights in this matter.

Your advice would be very much appreciated.

Thanks
MrsH

beautybutterfly

I think your 'rights' are limited in this case.

Do you have the t-shirts in possession?

MrsHMrsH

Thanks for the reply, No, the order was placed last night and they put in on hold.

jacques_chirac

Was the code specifically for you? If not where did you find it?

Most contracts will allow for the retailer to refuse an order for any reason.

earthstorm

wonder if its one of these all expired vouchers

http://www.hotukdeals.com/vouchers/streetshirts.co.uk

http://www.hotukdeals.com/deals/free-custom-printed-t-shirt-2-95-postage-streetshirts-co-uk-1363993

http://www.hotukdeals.com/deals/streetshirts.co.uk

MrsHMrsH

they emailed me a little while ago and i remembered the code as it's pretty straightforward. I don't remember checking the expiry date on it, but when it worked I was happy, so now I'm disappointed.

imoneyop

MrsHMrsH wrote: »

(over 20 tshirts)

That's quite a few t-shirts - was this a business purchase (or do you just have a very large family?).

shaun_from_Africa

MrsHMrsH wrote: »

. I don't remember checking the expiry date on it, but when it worked I was happy, so now I'm disappointed.

Are you sure that the code was valid for multiple uses? as as a lot of discount codes are for a one time use only.

jacques_chirac

MrsHMrsH wrote: »

they emailed me a little while ago and i remembered the code as it's pretty straightforward. I don't remember checking the expiry date on it, but when it worked I was happy, so now I'm disappointed.

No point in arguing the point without checking the terms that came with the code.