MightyDeals website problem

rosfk

Does anyone know how on earth to report a problem with a deal purchased through the mightydeals.co.uk website? I tried to call this morning but was listening to a foreign-sounding ring tone for over 12 minutes and had to hang up (when I say foreign-sounding I mean like I was phoning abroad...)

I purchased a deal for a tablet. I redeemed the voucher and received the tablet but the charger provided doesn't fit into the tablet. I tried to contact the distribution company but just got an automatic response saying they were just the fulfillment agency and that I should email rachael.healey@gofulfilment.com which I also did on 29th October. I still haven't had a reply from her and am beginning to get a wee bit worried that I've wasted my money. Can anyone offer any help? I don't know where else to go...?
rosfk

WTFH

What tablet is it?

rosfk

Oooh, now you're asking. It wasn't a brand name I'd ever heard of and it's at home just now so I can't check. Why do you ask?

rosfk

I was going to post the link, but as a new user I'm not allowed to

WTFH

rosfk wrote: »

Why do you ask?

Because if the issue is the wrong connector, you might already have a cable that will do it, or be able to get one quickly (and cheaply) from a shop/eBay

rosfk

Ah, yes, I see what you mean, thanks. Unfortunately, it seems to be something to do with the pin not fitting inside the tablet and as it was a brand new item and a gift for someone else, I'm not too keen on throwing any more money at it!

MightyDeals_representative

Hello Rosfk,

I am one of the Director's at Mighty Deals.

I am sorry to hear about the issues you have faced. Can you email customerfeedback@mightydeals.co.uk and we will resolve the issue for you. I would imagine we will send you out a new charger.

Don't worry we can get this resolved for you straight away.

Kind Regards,

Neil Campbell
Director
MightyDeals

rosfk

Thanks, Neil. I've emailed the address as advised.

MightyDeals_representative

Thanks Rosfk. I have responded. New charger will be out this week.

Thank you

Neil

rosfk

MightyDeals_representative wrote: »

Thanks Rosfk. I have responded. New charger will be out this week.

Thank you

Neil

Hi Neil
Still not received anything another 8 days later. Can you advise what is happening? The birthday I purchased the tablet for is today so time is now pressing to be able to hand over a fully operational gift...
Best wishes