Leisure Cooker purchased from Appliances Online

jevban

Hello

my mum replaced my cooker for me earlier this year and we bought a Leisure Range cooker from Appliances Online. On using the oven, the vent at the rear of the hotplate, that vents the steam from the oven, has become damaged, ie the paint has got a 'bloom to it' and looks like it has lost its colour, from black to a grey, and at the weekend, I cleaned off what looked like the starting of rust. I have emailed Appliances Online and Leisure and received this reply tonight from a customer service representative:

Further to my email below, I have spoke with Leisure today to discuss the complaint that you have with your appliance.

They’ve advised me that the grill is designed to be able to withstand the heat of the steam dispelled, however as the steam is being generated from the food cooking inside, it is likely that grease can gather in the vapour and will eventually damage the paintwork if not cleaned regularly.

I apologise if this isn’t the resolve you were hoping for, however Leisure are unable to offer any further advice.

We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to [EMAIL="customerservices@ao.com"]customerservices@ao.com[/EMAIL]. We look forward to hearing from you again soon.

Now, I cook with the oven no more than x 1 per week, as I have a halogen oven I use more frequently, and , I clean my cooker after each use, I do not allow grease to build up and damage paintwork . My argument is that this cooker is not yet 9 months old and is cleaned very regularly. What are my next steps please as I would expect paintwork on a cooker to last much longer than this.

Any replies gratefully received.

Jan

jevban

Hi duplicated in this and Praise/Vent/Warnings because I was unsure which forum to post it into. Please place in whichever you think is correct.