Wrong goods delivered

jillski_2

I ordered a pair of shoes and received a pair of boots. The person who received my shoes contacted the supplier.
I then had an email from the supplier saying I would be receiving the wrong order and asking me to use the freepost label they sent, take boots to the post office, ask for a proof of posting, photocopy receipt and then fax to the company at which time they would release the shoes I had ordered.

I asked them to collect the boots as it was their mistake, I work full time and not close to a post office and as it was their mistake they should arrange collection.

they apologised for the inconvenience but then repeated the whole spiel about taking to post office etc.

I want to cancel my order, ask for my money back and insist they arrange collection.

What is the situation legally?

societys_child

I asked them to collect the boots as it was their mistake, I work full time and not close to a post office and as it was their mistake they should arrange collection.

How would they collect the boots if your at work . . .?

Fgs, just take 'em to a PO.

unholyangel

societys_child wrote: »

How would they collect the boots if your at work . . .?

Fgs, just take 'em to a PO.

Collect them from OP's work perhaps? Plus most couriers keep longer hours than the post office.....

Legally goods sent in error remain property of the sender. They should be collected at their cost and your convenience.

However, if you want your shoes without too much hassle, may be worthwhile asking if someone else can take them to the PO for you if you cant take them yourself.

shaun_from_Africa

societys_child wrote: »

How would they collect the boots if your at work . . .?

How would they collect them?
From the OP's place of work perhaps.

As far as the law stands, the OP is perfectly within their rights to ask for the incorrect goods to be collected.
Why should they have to go to a post office, photocopy the receipt then fax that receipt to a company?
This takes time, and they may not live near to a PO, or they may not have the time to do this.

societys_child

They've contacted the op to acknowledge their mistake, sent a freepost return label. Is it so difficult to drop the package at a post office. Sometimes I wonder if people just like to create extra problems so they post about it on the internet.

shaun_from_Africa

societys_child wrote: »

Is it so difficult to drop the package at a post office.

It might be.
I don't know the OP's circumstances. Do you?

Many people don't live very close to a post office, and if they are working during the week, they may not have time to get to one during the day.

Poppie68

Yes the company have made a small mess up but i think i would find it alot easier to just wait until the end of the week and take to the post office or ask a friend or family member to drop it in for me otherwise you could find yourself waiting around for couriers to turn up.

[Deleted User]

Hi,

wonder if the boots fit and are of better quality than the shoes, thus making it difficult to return them?

frugal_mike

Legally you can cancel your order under the Distance Selling Regulations (assuming the shoes are not customized) for a full refund including any postage costs they might have charged you. As they clearly haven't posted the shoes to you yet you won't have to worry about return postage. You need to send them a letter or email (or other durable communication) telling them that you want to cancel, and they must then refund you within 30 days.

Others have given you advice on what to do with the boots wrongly sent to you.

bod1467

Please remember that this is the Consumer RIGHTS board, not the Consumer SHOULD DO board.

cookie365

This supplier sounds like a nightmare to deal with. If they won't send you the goods you've ordered, what chance is there they'll send you a refund or replacement if they turn out to be faulty?

In your shoes/boots I'd cancel the order under DSR as suggested by frugal_mike - and I wouldn't be wasting my time doing their postage admin for them either. I'd offer them a choice of 2 hour collection slots when their courier can come to my house to collect.