bowed radiator

speculator_2

Hi wondering if someone could advise please.

I bought a large radiator online for over £400.

When i opened the box i noticed it was in like a bow shape. It's clearly faulty as the lid won't fit on the top and you can't mount it properly on the wall shaped like that.

When i phoned the company i bought it off , the first thing they asked is did i sign for it checked and working?

I explained well how could i be signing for it working? since it's boxed and cellophane wrapped and the deliveryman dumps it on a pallet outside your house and hands a piece of paper for you to sign. I believed i was signing for recieving the goods not confirming their condition.

I'm expecting a call back from one of the managers but could someone advise what my rights are in this situation please.

Many thanks in anticipation.

shaun_from_Africa

Simply signing to accept delivery of goods doesn't take away your legal right to reject those goods if they are faulty or not as described, and a retailer cannot legally use this signature to imply that you have inspected and accepted the goods.
http://www.oft.gov.uk/shared_oft/reports/unfair_contract_terms/oft311.pdf
(Page 88)

Terms requiring that the goods are accepted as satisfactory on
delivery, or imposing unreasonable conditions on their return.
Consumers have a right to a reasonable opportunity to examine goods
and reject them if faulty. In the case of complex goods, a reasonable
opportunity to examine means a chance to try the goods out.
Consumers cannot legally be deprived of this right by being required to
sign 'satisfaction' notes on delivery,

contact the seller again and inform them that you are rejecting the rad as unfit for purpose and that you want a refund or replacement and for them to arrange collection of the faulty unit.

shaun_from_Africa

Just in case they refuse to refund or exchange, how did you pay for the rad?

speculator_2

Many thanks for the reassurance and help , i paid for it by debit card over the telephone