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Tesco sent mouldy/gone off groceries and refuse to refund! PICS inside
Sunday Night i was browsing topcashback and saw that they offer Tesco £12 off a £60 shop+ cashback for new customers. Have always used Tesco over most other supermarkets for my daily shops. My groceries and order came yesterday and after carrying them up a 3 floor of flats (as theirs no stairs) I was pretty worn out. I…
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Am I entitled to refund?
This is a complicated and irritating one. While I'm fortunate not to have been conned out of lots of money like some on this site, I still need help :( I bought membership to the V&A earlier this year so that myself, partner, and his parents could go and see the sold out Bowie exhibition. It's a well known fact that they…
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Scammed online?
Hi, Im not sure where to post this but I really need some advice (naieve blonde). I recently purchased a personalised wedding gift from giftgift.co.uk on 21st May, for personalised gifts they said it would take 10 working days. Conformation emails came from sales@giftgift.co.uk. I emailed them to ensure i received the…
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What can I do about faulty earrings?
I bought a pair of pearl stud earrings (£65) from a local independent jewler in Feb 2012 and have just returned them for repair for the third time (one of the pearls keeps falls off the earring setting). Luckily, I have found the pearl each time it has fallen off, but fear if it happens again, I won't and it won't be…
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thinkaboutkids Gift voucher
Hi, I purchased a gift voucher from thinkaboutkids.com back in December 2012 as a Christmas gift for my nephew in Italy. He ordered things but they never sent them despite numerous phone calls back and forwards and promises and lies saying they had again been sent. He has never received anything. Now the owner(Dana) is not…
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Can I claim direct from the manufacturer?
Hi all you wonderful people here, I was wondering if you could help me out how best to make a claim. Just over 12 months ago, I bought an item from an electrical retailer who has now gone bust :( The item itself cost about £50 and, as it seems is always the case, failed just after the 12 month manufacturer's warranty…
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help
I bought my daughters dream prom dress of a date called dresses house. to have it custommade including shipping it was £147. it arrived over a week ago and is 2inch too big round bust, 2inch too long and the embellished strap does not meet the embellishments on the dress. the zip is also faulty. I have been in…
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Advice needed on refunds
I need some advice. I recently tried to make a purchase on the New Look app, I didn't get a confirmation email, but the money was still taken from my account. I have phoned the bank and they wont give me my money back and say its New Look's problem, so i rang New Look and they have said its the bank that have the money…
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Consumer Issue
Hello, I am hoping for some guidance or advice regarding a consumer issue. I recently purchased a computer motherboard from an online retailer costing me £87.89. Upon receiving and installing, it didn't work, I arranged for an RMA and posted it back to the company described as faulty which cost me £11.50. A couple of days…
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Quick query on clothing problem
I'm hoping someone can help with a query please. My husband bought a zip up hoodie type jacket made of sweatshirt-type material before we went on holiday but it is shedding loads of fluff everywhere from the inside of it. We've washed it 3 times to try to get rid of it, gone over it with a vacuum attachment, sticky tape to…
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indian online purchase refund???
Hi, I bought a meditation course to take place in India in October online on Saturday from an Indian organisation and then realised that I'd budgeted incorrectly due to a big direct debit having not left my account. I would like to cancel this course now because I've no money for the rest of the month(!) but have been…
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Replacement rights? Heavily discounted item faulty.
Hi there. I wonder if anytone could clear up what I should do in this case. Earlier in the year, I bought some cycling shoes back in January and a couple of days ago the clasp broke. I can get a replacement for the clasp at a cost of £20 which I will do if all else fails. I bought them from Amazon at a heavily discounted…
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Warranty claim
Bought an extended warranty for our dishwasher. Which ended on the 4th may Had to call them out 3 times prior to this the last day being Easter Monday. The machines being written off and they are going to supply a new one. However they are saying the decision to write off was made after the 4th of May and that I need to…
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Faulty TV from Littlewoods (which was previousley returned by someone else)
Hi, I am after some advice on behalf of my mum, she bought a TV from Littlewoods catalogue in Feb 2012 so a year and 4 months ago, costing £400, in the past week or so it has developed a fault where the sound fades and needs turned off and on again for the sound to last around 15 mins or so. On phoning Littlewoods who she…
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Faulty tablet, can I return it to store?
Its between 2 months and literally the start of 3 months max since I bought it. I bought it to read in bed but after the first few nights never used it but did notice it sometimes did not accept me touching the screen or was very slow. I had it turned off for 2 months then had to recharge it to get it to work. First It…
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Item lost, company refuses to pay
Company is TheHut, ordered a game that did not arrive, after a few emails that were ignored they sent me a tracking number saying "delivered to letterbox", now my bedroom is next to door and I hear the post through it everyday so contacted them again and they kept ignoring me, did try ringing once or twice too but kept…
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Phone calls from Bank re neighbours debt..
My landline number is ex directory and was registered with TPS. From Jan/Feb 2013 I started to get calls from a group of numbers at least three times a day. It eventually become clear the calls were for my neighbour and from Santander who have claimed my neighbour gave them my number and closed my complaint. I have no…
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Faulty goods ordered on-line. Help please!
I purchased a tablet from Amazon in November 2012 for my husband's Christmas present. Unfortunately it stopped working a week ago (just outside of the 6-month period when I would have been entitled to a full refund!). I contacted the seller immediately and they sent a "boot card" to hopefully rectify the problem. This has…
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faulty LG Tv only 20 months old
Hi All Bought a new TV Aug 2011 with credit card from the local Co-op. Still got the receipt. TV is a LG 32" LCD one with Freeview. I forgot to register it but it only had a years warranty anyway which is up now. The picture fades and goes off regularly leaving just the sound. I turn it off for about half an hour and when…
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advice and help needed please
hi looking for some advice please. my OH and I bought a car from a dealer a couple of weeks ago. the car itself is a VW Golf, and was recorded Cat C earler this year. we bought the car post repairs, and it was sold on the basis that it was now fine. i thought we were being prudent when we bought the car by getting the…
