Phone calls from Bank re neighbours debt..

NittyNora_2

My landline number is ex directory and was registered with TPS. From Jan/Feb 2013 I started to get calls from a group of numbers at least three times a day.

It eventually become clear the calls were for my neighbour and from Santander who have claimed my neighbour gave them my number and closed my complaint. I have no relationship with my neighbour and did not give her my phone number. It is IMPOSSIBLE for me to prove this is not true so taking the complaint to the Banking Ombudsman will fail. I was an Abbey National customer years ago and think that is where the phone number came from.

Santander IMO has breached data protection legislation.

Has this happened to anyone else and what did you do??




This MUST be illegal?

stclair

Just raise a complaint and send them a copy of your phone bill to confirm you are not linked to the said address or person.

Hintza

Who has lived their longest and did you inherit the number?

MamaMoo_2

Is it possible that your numbers are similar? I know my mom and her next door neighbour used o have consecutive landline numbers. It could be as simple as a mistyping that coincidentally turned their number into yours, if you do.

DevCoder

I may be missing something but where is the breach in DPA?

vaio

krisdorey wrote: »

I may be missing something but where is the breach in DPA?

I'd guess where the OP says....

......I was an Abbey National customer years ago and think that is where the phone number came from......

NittyNora_2

I had that phone number for 30 years and the my neighbour has lived at her address for 2 years. Breach of Data protection legislation re using my number which is not associated with my neighbours address and letting me know that she is in financial trouble. This info is only in the public domain if you are on the personal insolvency register.

NittyNora_2

My phone number was ex directory for more than 20 years.

unholyangel

NittyNora wrote: »

My phone number eas ex directory for more than 20 years.

Does your neighbour know your phone number?

Valli

NittyNora wrote: »

My landline number is ex directory and was registered with TPS. From Jan/Feb 2013 I started to get calls from a group of numbers at least three times a day.

It eventually become clear the calls were for my neighbour and from Santander who have claimed my neighbour gave them my number and closed my complaint. I have no relationship with my neighbour and did not give her my phone number. It is IMPOSSIBLE for me to prove this is not true so taking the complaint to the Banking Ombudsman will fail. I was an Abbey National customer years ago and think that is where the phone number came from.

Santander IMO has breached data protection legislation.

Has this happened to anyone else and what did you do??




This MUST be illegal?

Just after we moved here (we took the number that was already here) we started to get calls from various businesses, asking for 'Mrs Parkes'. Now, that wasn't the name of the people we bought from - but it WAS the name of his sister.

Eventually I mentioned it 'casually' to the people from whom we bought the house, who we knew socially, and they 'suggested' it was a co-incidence.

Utter bull - what the sister was doing was giving out this number to get rid of whoever wanted a phone number from her...maybe she didn't realise I would 'follow it up'.

Not long after the phone calls stopped.:D;)

Perfectly plausible that the neighbour knows the phone number and is doing exactly the same thing, in the hope of deflecting nuisance calls.

Find out the real number and pass it on;)

Agricolae

Although I agree it is incredibly annoying to get these kind of calls, at least it isn't you they're pursuing for debts.

Additionally, it is your neighbour who has the potential complaint against the bank for disclosing their financial problems to a third party.

You could complain to Santander if they are mistakenly pursuing you for your neighbour's debts, but it doesn't sound like this is what is happening.

There will be a reason behind all this, most likely a clerical error.