Faulty goods ordered on-line. Help please!

MistyG

I purchased a tablet from Amazon in November 2012 for my husband's Christmas present. Unfortunately it stopped working a week ago (just outside of the 6-month period when I would have been entitled to a full refund!). I contacted the seller immediately and they sent a "boot card" to hopefully rectify the problem. This has not worked, despite trying it more than once. They have now said I should return the tablet to them for repair but they are not willing to pay postage costs. It is my understanding that under the Sale of Goods Act 1979 and also the Distance Selling Regulations I am entitled to have it replaced or repaired at no further cost to myself but they will not play ball. Please could someone confirm if I have this correct and, if so, what should I do next? I have just emailed them again but I suspect I will receive the same reply from them referring me to their returns policy, which I believe does not comply with the law. Please help! Many thanks.

unholyangel

That is if the item is inherently faulty.

I take it by the 6 month entitlement that must be something amazon offers? The only 6 month stipulation in SoGA is that within 6 months, the fault is assumed to be inherent and retailer has to prove otherwise. After that, its up to the customer to prove it was inherent and not the result of misuse for example.

Ask them what proof they require that the fault is inherent.