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returned goods
Hi All Im after some information on what i can do at this point. I purchase a IPad 2 back in August 2012 as a gift from Vodafone. I ended up returning it within the 7days limit as it was unwanted. Total Cost was just under £300 They have accepted it as a return, no problem on that part. Coming upto June 2013 i still…
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ive been ripped off !!!
hi all, i stupidly bought 2 pairs of ghds 2 weeks ago for 150pound.... they havent come, went on the website where i bought and google says its been taken offline ! ive tryed to get in touch but no joy.... what do i do ?? i also payed with my debit card
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Help with small claims court fees remission
Hi I apologise if this isnt posted in the right section but this seemed the most appropriate section. I'm taking someone to the small claims court but am on JSA Based income allowance. i wanted to know i have a ex160 form for fee remission..but it aska what is the title or number of the form you woulke the court to issue.…
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Distance selling - fences
I purchased some picket fences from a local fencing company online. When they arrived they were unsuitable and we had changed our mind, due to the way it would look in our garden. Looking at the T&Cs of the company I have 7 days under the Distance Selling regs to call for a refund. When I called the company I was told that…
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Ebay idiots
Hi I recently purchased an item from Australia on Ebay, i paid as soon as I had won the auction and the handling time said three days. The item was not posted until four weeks later by which time I had recieved two assurances that all was well, accompanied by two tracking links that did not work, the postal service offered…
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Scan Computers - Acer Laptop
Hi, I bought a laptop yesterday from Scan Computers. It's an Acer Aspire v5-471 NX.M3SEK.004. On the Scan website, their ebay page and Acer's website it is advertised as having a 10 point touch screen. I double checked that it had these features when I bought the laptop with the sales person. The laptop arrived this…
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Argos Extended Warranty, is this common knowledge?
My husband purchased a new sat nav last year, he was also sold the 3 year extended warranty, which we were led to believe was for 3 years rather than actually a one time only thing, we thought that if you had to use it say after 18 months then you still had 18 months of the warranty left, when in actual fact once you have…
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booking.com
my daughter tried to book a room at the crestfield hotel in London in February through booking.com for may 26th her bank card was refused twice so she used ours on the third attempt refused again so she gave up and booked another instead we have email confirmation it was cancelled anyway on the day my daughter was due to…
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Negative balance before account being created from HM?
Hi guys, I just got a very very strange situation relating to H&M. I am a master student, I created my account on HM website about Sept or Oct 2012 when I started my master course. Yesterday, I got a letter from HM telling me to contact them, when I did, they told me I got a negative balance nearly 400 pounds (:rotfl:). I…
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Distance Selling return dispute - mark on goods
Last week I bought a bikini online and wasn't happy with my purchase so I returned following all of the distance selling regulation advice. However, the online company is claiming that there is a mark (food stain they say) on the bikini top. I did not mark this top. I removed it from the packaging, tried it on with no food…
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Wrongly assigned mobile phone contract - won't cancel it
Hey all, long time lurker first time poster here :beer: So I took out a mobile phone contract with Orange mid 2012, they rang me up December 2012 offering a mobile phone upgrade for just a 6 month extension of my contract. Great I thought, its win-win even if the phone isn't any good, I agreed and the phone came and it was…
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Tiger Sheds - Section 75 claim confusion!
Hiya, I hope someone has some advice 'cos I'm really confused! We purchased a metal shed online from Tiger Sheds in March using our credit card. The quality is really poor, the metal so thin it's razor sharp but aside from that, the box states 'no bolt down kit required' and 'all holes pre-drilled'. The instructions…
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Tonight's Watchdog "Consumer Victory"
Am I the only one who thought that had little/nothing to do with DSRs? They introduced the bit as a consumer who had used the DSRs to his advantage, but he didn't? For those who didn't watch... Man receives faulty laptop from Acer direct. Man phones up and complains. Acer direct agree to look into it and pick up the…
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Can a builder dismantle a job of I don't pay?
Hi there, I've got a dispute with a builder who didn't carry out the work as quoted and the workmanship of another bit is questiontionable. Whilst it won't take much to put right, he is refusing to admit there's any problem and says if I'm unwilling to pay him he is happy to come and dismantle the job. My question is can…
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Distance shopping return policy
Hello, I bought a Lenovo ThinkPad Helix a week ago but it turned out to be the wrong version of the product. I only realised this when I already made a windows account on it (nothing more). I mailed to company to ask if I could return it but they said it wasn’t possible because of this: Items such as Personal Computers and…
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B & Q flooring
a few weeks ago i had my hall relaid with b & q laminate, i checked that it was suitable for a hall, two weeks later i noticed scratches on the floor plus the edges where the strips lock together - several of them were scuffed b & q send round their independent flooring inspector who reported that there was no…
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Wedding dress altered incorrectly-my rights?
I was recently married and my wedding dress had been altered by an independent dress maker. There were several faults with the alterations, most of which were not discovered until the day itself, and I'd like to know what my rights are in regards to receiving some recompense. I bought my dress from a highly respected local…
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Locksmith deceived me - Can I get a refund
Hi everyone, I'm on here because I called a locksmith out yesterday for a non-emergency lock change (just moved into new place and changed them for security). Over the phone I was quoted £59 for the labour and £20-£30 for the cost of the lock. When the locksmith arrived he told me that the woman who answered the phone…
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Can I return this item?
I bought a t-shirt from Superdry a month or so ago. It has been washed twice (instructions on label followed) but has developed holes in both sleeves (short sleeved t-shirt). There is nothing in the washing machine that could have caused the holes. Can it be returned as faulty or am I just chancing my luck? It's more…
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Debenhams 25% off Sale T&C's
Debenhams are currently running a designer sale with 25% off see this link Now in the banner it says T&C's apply, but I can't for the life of me find them on the site. So I guess my quesiton is, do retailers have a responsibility/duty to show their terms and conditions if they have them? Are there any best practice laws…
